Our SeabournShield program
Don't worry about the unexpected, either before your cruise or while you're away. SeabournShield is a cruise protection program that provides everything for your peace of mind.
While the following is not a complete description – a full Plan Description detailing the terms, conditions and exclusions will be sent to your travel agent – we have highlighted just a few of the program features. If you have any questions, or would like to review a copy of the Plan Description, please contact BerkelyCare, our US program administrator at 1-800-828-2459 or customerservice@berkely.com.
The SeabournShield program is only available for residents of North America. For residents outside the U.S., please contact us for more details or click here.
Note: Benefit amounts provided below are on a per guest basis.
While the following is not a complete description – a full Plan Description detailing the terms, conditions and exclusions will be sent to your travel agent – we have highlighted just a few of the program features. If you have any questions, or would like to review a copy of the Plan Description, please contact BerkelyCare, our US program administrator at 1-800-828-2459 or customerservice@berkely.com.
The SeabournShield program is only available for residents of North America. For residents outside the U.S., please contact us for more details or click here.
Note: Benefit amounts provided below are on a per guest basis.
Trip Cancellation: Up to Total Trip Cost (maximum $50,000 per guest): If you have to cancel your cruise for certain, specified reasons (such as an injury, illness or death affecting you, your immediate family or your traveling companion), Seabourn will refund your otherwise non-refundable Seabourn cruise and air cancellation charges.
Important added service to Seabourn’s guests purchasing the program: In the event you are denied a cash refund for your trip cancellation due to a “pre-existing condition” (as detailed below),you will instead be provided with a future Seabourn Cruise Line travel credit in the amount of your cancellation penalty. If your total trip cost is more than $50,000 per guest, you will be reimbursed $50,000 per person in cash plus a future Seabourn Cruise Line travel credit equal to the amount by which the cancellation penalties imposed exceed the $50,000 per person cash reimbursement.
Trip Interruption: Up to Total Cruise Cost (maximum $50,000 per guest): If you have to leave your cruise unexpectedly (again, for specified reasons such as illness as described above), Seabourn will refund to you the unused, non-refundable portion of your cruise payment, plus reimburse you for the cost of returning home.
Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, Seabourn will reimburse you up to $1,000 for additional accommodations, meals and “catch-up” transportation expenses, as well as unused land or cruise arrangements.
*For NY Residents, Section I Travel Arrangement Protection is underwritten by Virginia Surety Company, Inc. under policy # HTP04194.
If after purchasing SeabournShield, you must cancel your cruise and do not qualify for a cash refund for your trip cancellation due to a “pre-existing condition” as detailed in the Plan Description, Seabourn will instead provide you with a future travel credit in the amount of your otherwise non-refundable cancellation fees.
Baggage Protection: If your baggage or personal property is lost or damaged, the program will cover up to $3,000. If your bags are delayed or misdirected for more than 24 hours, the program will reimburse you up to $500 for the purchase of necessary personal items.
Medical Expense Coverage: Should you become injured or sick during your cruise, the program will reimburse you up to $20,000 for necessary medical expenses.
Emergency Evacuation: In the event that a serious illness or injury requires air or ground transportation to a specialized facility or to return home, the program provides up to $50,000 in covered medical services and supplies (coordinated by our 24-hour Assistance provider to help ensure your safe transport).
Note: The SeabournShield program cost is fully refundable only if you are canceling outside of Seabourn’s published penalty period. Prices are subject to change without notice. Terms, conditions and exclusions such as the Pre-Existing Condition exclusion apply. Please consult the Plan Description for further details.
Pre-Existing Conditions
Under Section I, no payment can be made for any expenses incurred as a result of injury, sickness, or other condition affecting you, a traveling companion, or an immediate family member booked to travel with you, which within the 60-day period before your protection plan purchase: a) first manifested itself or had symptoms which would prompt a reasonable person to seek diagnosis, care or treatment; b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine was taken remained controlled without any change in the required prescription; or c) required treatment or treatment was recommended by a physician.
24-Hour Assistance: One toll-free telephone call gives you access to a worldwide network of medical and travel-related professionals who will work together to solve your medical or travel-related problem.
The cost of this affordable protection will automatically be included on your cruise invoice unless declined at the time of booking or initial deposit payment.
We hope you never need the services included in this program. But if you do, your claim will be evaluated by one of the world's most reliable insurance providers. The people at BerkelyCare are experienced in assisting cruise guests. They will handle your claims promptly and professionally.
See the Plan Description for the terms, conditions, exclusions and limits of the program. The trip cancellation provision of the program takes effect upon receipt of payment, all other provisions upon departure. SeabournShield is provided in addition to other applicable indemnity or insurance programs where permitted by law and and shall apply only after such other benefits have been paid.
Processing of claims is subject to return of all cruise and air documents from the cancelled cruise to Seabourn at the above address Attn: Guest Relations.
This plan was designed and is administered by BerkelyCareSM.IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License # 0795465. IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY.
SeabournShield is provided in addition to other applicable indemnity or insurance programs, where permitted by law and shall apply only after benefits have been paid.
BerkelyCare also administers the non-insurance portions of this Guest Protection Program on behalf of Seabourn Cruise Line.
The obligations of Seabourn Cruise Line under Section I*, and the coverages under Section II of this plan are underwritten by Virginia Surety Company, Inc. under policy #HTP04194. Assistance services are provided by On Call International.
