Seabourn Club Overview

                  Welcome to Seabourn Club

                  Now that you have sailed with Seabourn, you understand the unique sense of belonging that occurs as you get to know the interesting, convivial people who share your voyage. That same sense of belonging to a cordial group of travelers is enjoyed by those - and only those - who have sailed with us, as members of our exclusive Seabourn Club.

                  Seabourn Club Benefits have always been among the most valuable in the cruise industry, especially the Milestone Award of a complimentary cruise after sailing 140 days. We have now added new benefits that start rewarding you after your first cruise, and increase in value as you sail more. Because personalization is a hallmark of Seabourn's service, you are free to choose the rewards you prefer from a generous menu of onboard amenities.

                  As a member of the new Seabourn Club, there are two ways you are rewarded – Milestone Awards and Seabourn Club Points.

                  MILESTONE AWARDS

                  Seabourn’s complimentary Milestone Cruise Awards will continue to represent the richest loyalty rewards in cruising. Each day you sail with Seabourn earns you one Sailed Day, and these days count toward your Milestone Awards.

                  SEABOURN CLUB POINTS

                  In addition to earning Milestone Awards, you can also earn Seabourn Club Points that qualify you for an array of additional benefits on board and at home. These points establish your Seabourn Club Membership level. There are a number of ways to earn Seabourn Club Points:

                  • Each Sailed Day on board a Seabourn ship earns you one Seabourn Club Point
                  • Each Sailed Day in a penthouse or premium suite accommodation earns one additional Seabourn Club Point
                  • Each night on an escorted Seabourn Journey earns one Seabourn Club Point
                  • Every $500 of eligible onboard and pre-cruise online purchases earns one Seabourn Club Point (net of returns, and limited to one additional Seabourn Club Point for each Sailed Day)


                  See Terms & Conditions for details

                  Milestone Awards

                  MILESTONE AWARDS

                  Each day you sail with Seabourn earns you one Sailed Day, and these days count toward your Milestone Awards. Seabourn Club Milestone Awards feature a complimentary cruise of up to 7 days when your Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.

                  We are also pleased to recognize you at an onboard event with a special gift from Tiffany & Co. when you celebrate these Sailed Day milestones:

                  • 100 Sailed Days
                  • 200 Sailed Days
                  • 500 Sailed Days
                  • 1,000 Sailed Days
                  • 1,500 Sailed Days
                  • 2,000 Sailed Days
                  • 2,500 Sailed Days

                  Seabourn Club Points

                  On board our ships, one of the most important luxuries we offer is the luxury of choice. We want to extend that same luxury to you for your Seabourn Club membership. That’s why we offer you a menu of benefits so you can choose the benefits most meaningful to you. Read all about your Seabourn Club Point benefits below.

                  Seabourn Club benefits

                  See Terms & Conditions for details

                  Club Herald Magazine


                   
                   

                  Are you interested in advertising in the next edition of Seabourn Club Herald Magazine? Download the Media Details (PDF) including publication schedule, rates, and submission guides.

                  Seabourn Club News

                  Welcome to Seabourn Club News! This monthly newsletter was designed especially for Seabourn Club members so we can stay in touch with you with news about Seabourn's ships and the places we cruise throughout the year.

                  Frequently Asked Questions

                  Program Overview

                  1. What is the new Seabourn Club?
                  2. When does the new program take effect?
                  3. How do guests earn Seabourn Club Points and what are the membership levels?
                  4. What are the details for earning additional Seabourn Club Points?
                  5. How do guests earn a complimentary cruise?
                  6. How do guests earn other Milestone Awards?
                  7. Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?
                  8. Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?
                  9. What happens to Sailed Days and Redeemable Sailed Days from the past?
                  10. Will guests receive Seabourn Club Points for escorted Seabourn Journeys taken in the past?
                  11. Can a guest give or share benefits with other guests?
                  12. Will guests receive credit or compensation for unused benefits?
                  13. Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
                  14. Are any onboard purchases excluded from earning additional Seabourn Club Points?
                  15. If two guests of different Membership levels share a suite, does each guest receive separate benefits?
                  16. If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?
                  17. If a guest becomes eligible for the next Membership level during a World Cruise when will they be able to enjoy the additional benefits?
                  18. If guests are booked on back to back cruises, how should they select their benefits?
                  19. If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?
                  20. If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
                  21. If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?
                  22. If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?
                  23. How quickly will a guest’s Club account be updated after a cruise?
                  24. Are there any differences in the benefits for guests who live outside the United States?
                  25. Where are the complete Seabourn Club terms and conditions?

                  My Seabourn/Seabourn.com

                  26. How can a guest check their cruise history?
                  27. What can a guest do if they believe “My Cruise History” is incorrect?
                  28. What should guests do if their Seabourn Club number is wrong in “My Seabourn” online?
                  29. How does a guest choose their benefits?

                  On Board Benefits

                  30. How can guests receive the shore excursion savings benefit?
                  31. How do guests receive the savings on premium wines and spirits?
                  32. If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?
                  33. What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?
                  34. How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?
                  35. What is included in the complimentary laundry and pressing benefit?
                  36. What are the special Seabourn Club events on board?
                  37. How do guests receive an extra 5% Onboard Booking Savings?

                  At Home Benefits

                  38. When will guests receive Club membership luggage tags?
                  39. How do guests receive the savings on Personal Valet luggage shipping service?
                  40. How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?
                  41. What is the Seabourn Advisory Board?
                  42. When will a guest receive advance communication?
                  43. How does a guest subscribe to the Seabourn Club Herald?



                  Program Overview

                  1. What is the new Seabourn Club?

                  The new Seabourn Club provides valuable benefits to guests based on their sailing history. This enhanced program rewards guests with recognition and rewards sooner and more frequently than ever before. And, in keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.

                  Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are five membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member and Diamond Member. Each level has a unique set of benefits.

                  In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.

                  Back to the top

                  2. When does the new program take effect?

                  The program was announced in May 2012 and took effect according to the launch schedule below for each ship:

                  • Seabourn Quest, June 1, 2012
                  • Seabourn Odyssey, June 2, 2012
                  • Seabourn Spirit, June 4, 2012
                  • Seabourn Sojourn, June 5, 2012
                  • Seabourn Legend, June 7, 2012
                  • Seabourn Pride, June 14, 2012

                  Back to the top

                  3. How do guests earn Seabourn Club Points and what are the membership levels?

                  One Seabourn Club Point is awarded for each day sailed on board a Seabourn ship. Guests who pay published fares for penthouse and premium suites – Penthouse, Owner’s, Classic, Signature, Wintergarden or Grand suites – earn an additional Seabourn Club Point per Sailed Day. Additional Seabourn Club Points are also awarded for each night on an escorted Seabourn Journey and for every $500 of eligible onboard and pre-cruise online purchases (net of returns, and limited to one additional Seabourn Club Point for each Sailed Day). Seabourn Club Points for onboard and pre-cruise online purchases have a limit of one additional Club Point for each Sailed Day. As an exception, all guests who purchase a GR suite will be given OBS points (regardless of how many guests on the booking and if the GR is booked as 1 or 2 bookings). Seabourn Club Points never expire.

                  For example, a guest on a seven-day cruise paying a published fare in a Penthouse Suite, spending $1,100 on board and participating in a three-night escorted Seabourn Journey earns:

                  Seven Seabourn Club Points for the Sailed Days
                  + Seven additional Seabourn Club Points for purchasing a Penthouse Suite
                  + Two Seabourn Club Points for their onboard purchases
                  + Three Seabourn Club Points for the Seabourn Journey
                  Total = 19 Seabourn Club Points

                  Additional information on earning Seabourn Club Points can be found here.

                  There are five membership levels in Seabourn Club:

                  Level Seabourn Club Points
                  Club Member 1-19 Seabourn Club Points
                  Silver Member 20-69 Seabourn Club Points
                  Gold Member 70-139 Seabourn Club Points
                  Platinum Member 140-249 Seabourn Club Points
                  Diamond Member 250+ Seabourn Club Points

                  Please see the benefits associated with each membership level.

                  Back to the top

                  4. What are the details for earning additional Seabourn Club Points?

                  Additional Seabourn Club Points will be earned on eligible sailings after June 1, 2012 based on the launch schedule. Please note, additional Seabourn Club Points will not be awarded for any past sailings.

                  • Penthouse and Premium Suites: One additional Seabourn Club Point for each day sailed is awarded to guests who pay a published fare for, and are assigned at their original reservation to a penthouse or premium suite: Penthouse, Owner’s, Classic, Signature, Wintergarden, or Grand category suites. For instance, a guest booked in one of these penthouse or premium suites for a 10-day cruise earns 20 Seabourn Club Points: 10 Seabourn Club Points for the days on board, and an additional 10 Seabourn Club Points for the penthouse or premium suite. Complimentary or reduced fare suite upgrades to these premium categories do not qualify for additional Seabourn Club Points.
                  • Seabourn Journey: Guests who book a Seabourn Journey (pre, post or mid-cruise) receive one Seabourn Club Point for each night on a Seabourn Journey. For instance, a guest who purchases a five-night Seabourn Journey in conjunction with a 30-day cruise earns 35 Seabourn Club Points: 30 Seabourn Club Points for the days on board and five Seabourn Club Points for the Seabourn Journey. If that guest purchased a penthouse or premium Suite they would earn 65 Seabourn Club Points: 30 Seabourn Club Points for the days onboard, an additional 30 Seabourn Club Points for the penthouse or premium suite, plus five Seabourn Club Points for the Seabourn Journey.
                  • Onboard Purchases: One Seabourn Club Point will be earned for each $500 in onboard and pre-cruise online purchases. This is calculated on the combined eligible onboard charges for all guests on the booking, regardless of who signs each charge and who pays the bill. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. There is a limit of one additional Seabourn Club Point for each Sailed Day. Spending by the third and fourth guests named in the booking contributes to the spending total, but they do NOT receive additional Seabourn Club Points for onboard purchases.

                    Pre-purchased shore excursions, including mid-cruise Seabourn Journeys, wines and spirits, and gift orders are eligible for the onboard purchase points. Please note that pre- and post-cruise Seabourn Journeys are not included in the onboard purchase calculation.

                    Please note, Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

                  Back to the top

                  5. How do guests earn a complimentary cruise?

                  Seabourn Club Milestone Awards feature a complimentary cruise of up to seven days when a Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.

                  Guests earn one Redeemable Sailed Day for each eligible day sailed on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, complimentary, at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays are not counted as Redeemable Sailed Days and do not count towards Milestone Cruise Awards. While the count of Sailed Days continues to grow as guests sail, whenever a guest uses a Milestone Cruise Award cruise, the number of days redeemed (i.e. 140 or 250) is deducted from the Redeemable Sailed Days in the guest’s Club account. Once a 14-day Milestone Cruise Award is earned, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, for a sailing that departs after the 24-month period, that booking cannot be changed for any reason or the Milestone Cruise Award will be forfeited.

                  The category of the Milestone Cruise Award applies towards a suite in the category at which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing. If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.

                  Back to the top

                  6. How do guests earn other Milestone Awards?

                  Each day sailed with Seabourn earns one Sailed Day, and these days count toward Milestone Awards.

                  Sailed Days is the running count of days actually sailed on board. One Sailed Day is earned for each eligible cruise day and adds to the guest’s history. This is the only way to earn Sailed Days. For example, a seven-day cruise earns seven Sailed Days; a 60-day cruise earns 60 Sailed Days. Sailed Days do not expire.

                  We are pleased to recognize guests with a special gift from Tiffany & Co. when certain Sailed Day milestones are reached.

                  Milestone Awards are based solely on Sailed Days:

                  • 100 Sailed Days
                  • 200 Sailed Days
                  • 500 Sailed Days
                  • 1,000 Sailed Days
                  • 1,500 Sailed Days
                  • 2,000 Sailed Days
                  • 2,500 Sailed Days

                  These are presented during the Seabourn Club exclusive event on board.
                  Another award is presented to the guest with the most Sailed Days on the cruise.

                  Back to the top

                  7. Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?

                  Guests sailing on eligible cruises will be awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Eligible cruises do not include charters, certain reduced fare rates (i.e. employee, vendor rates, etc) and other cruises as may be designated by Seabourn in its sole discretion. Some details are below.

                  • Third and fourth fare-paying guests sharing a suite are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Please note, third and fourth guests sharing a suite do not earn Seabourn Club Points for purchases.
                  • Guests sailing on Milestone Awards complimentary cruises earn Sailed Days and Seabourn Club Points. They do not earn Redeemable Sailed Days on the complimentary cruise. Please note, if guests use the seven-day cruise award on a ten-day cruise, they will earn three Redeemable Sailed Days for the purchased days.
                  • Guests paying Friends & Family, Travel Professional and Interline Rates are awarded Sailed Days and Seabourn Club Points (no Redeemable Sailed Days).
                  • Charity certificate cruises are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points.
                  • Charter bookings will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points. Please note, guests sailing on chartered bookings are not eligible to receive any Seabourn Club benefits onboard.
                  • Prizes, familiarization trips, working personnel and employee benefit cruises will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points.

                  Back to the top

                  8. Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?

                  Sailed Days do not expire.

                  250 Redeemable Sailed Days automatically expire two years from the day the Club account reaches 250 or more Redeemable Sailed Days.

                  Seabourn Club Points do not expire. Once Club members achieve a Membership level, they continue to advance from that level.

                  Back to the top

                  9. What happens to Sailed Days and Redeemable Sailed Days from the past?

                  Benefits were formerly based solely on Sailed Days and Redeemable Sailed Days. Seabourn Club will now track three sets of numbers. Once the new program takes effect, guests will receive:

                  • Seabourn Club Points equal to the number of Sailed Days from past eligible cruises. Additional Seabourn Club Points for sailing in a penthouse or premium suite, Seabourn Journeys and onboard purchases will not be credited for past cruises. Points will be earned on cruises after the new program takes effect according to the launch schedule.
                  • Sailed Days equal to the number of Sailed Days from past eligible cruises.
                  • Redeemable Sailed Days equal to the number of Redeemable Sailed Days currently available toward a Milestone Cruise Award from past eligible cruises.

                  Back to the top

                  10. Will guests receive Seabourn Club Points for escorted Seabourn Journeys taken in the past?

                  No. Seabourn Club Points for escorted Seabourn Journeys will only be awarded on cruises after the new program takes effect according to the launch schedule.

                  Back to the top

                  11. Can a guest give or share benefits with other guests?

                  No. Benefits are intended for the personal use of a guest and those sharing their suite/booking. Seabourn reserves the right to limit benefits if necessary.

                  Back to the top

                  12. Will guests receive credit or compensation for unused benefits?

                  No.

                  Back to the top

                  13. Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?

                  No.

                  Back to the top

                  14. Are any onboard purchases excluded from earning additional Seabourn Club Points?

                  Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

                  Back to the top

                  15. If two guests of different Membership levels share a suite, does each guest receive separate benefits?

                  Yes. Each person is awarded benefits based on their individual membership level. Please note, the savings benefits for shore excursions and premium wines and spirits will apply to both guests in the suite.

                  Back to the top

                  16. If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?

                  The next level of benefits will be available to the guest on their next Seabourn cruise.

                  Back to the top

                  17. If a guest becomes eligible for the next Membership level during a World Cruise when will they be able to enjoy the additional benefits?

                  Special accommodations will be made for World Cruise guests.

                  Back to the top

                  18. If guests are booked on back to back cruises, how should they select their benefits?

                  Eligible guests booked on back-to-back sailings will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board. Benefits selected for multiple reservations will default to the selections made for the first sailing.

                  Back to the top

                  19. If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?

                  No. Sailed Days, Redeemable Sailed Days and Seabourn Club Points are awarded to each guest in a suite/booking basis, regardless of who makes or pays for reservations and onboard purchases.

                  Back to the top

                  20. If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?

                  No. Guests must check in at the pier and sail away from the embarkation port in order to receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points.

                  Back to the top

                  21. If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?

                  Once a guest checks in at the pier and sails out of the embarkation port, they will receive Seabourn Club Points, Sailed Days and Redeemable Sailed Days, if eligible, for the entire length of the voyage, regardless of when they disembark.

                  Back to the top

                  22. If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?

                  Yes. Guests will receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points for the length of the voyage, regardless of when they embark or disembark.

                  Back to the top

                  23. How quickly will a guest’s Club account be updated after a cruise?

                  A guest’s status will be fully updated seven to ten days after the cruise or post-cruise Seabourn Journey ends.

                  Back to the top

                  24. Are there any differences in the benefits for guests who live outside the United States?

                  Some benefits may not be available to those living outside of the United States. For example, the complimentary magazine subscriptions to Condé Nast Traveler and Travel+Leisure have some international mailing limitations.

                  Back to the top

                  25. Where are the complete Seabourn Club terms and conditions?

                  The complete terms and conditions are available on Seabourn.com.

                  Back to the top

                  My Seabourn/Seabourn.com

                  26. How can a guest check their cruise history?

                  A guest can view their cruise history, Membership level and other Seabourn Club information in the “My Seabourn” section at Seabourn.com.

                  To register for “My Seabourn”, simply follow the easy online instructions for setting up an account. Once logged in, go to “My Seabourn” and select “My Cruise History”.

                  Back to the top

                  27. What can a guest do if they believe “My Cruise History” is incorrect?

                  Please contact Seabourn Club to request a review of the Club account. Guests may use the online email form located in the “My Seabourn” section of Seabourn.com, contact Seabourn Club via fax at +1-206-501-2944 or by email at seabourncruisehistory@seabourn.com.

                  Seabourn Club will require the following information for each missing sailing in order to process an update:

                  • Ship Name
                  • Sailing Date
                  • Destination
                  • Length of Voyage
                  • Documentation: either a verifiable booking number or a copy of cruise documents

                  Please note, only sailings taken on Seabourn ships will count toward Seabourn cruise history. Voyages taken at a complimentary or reduced rate prior to July 2011 were not eligible for Sailed Days or Redeemable Sailed Days. Examples of reduced fares would include interline rates, travel professional rates, friends and family rates, 3rd and 4th guests sharing a suite, charters, etc. After July 2011 these types of bookings began accruing Sailed Days only.

                  If a guest’s name or address has changed since the time of the missing sailing please provide the name and/or address under which the missing cruise was booked with the information sent to Seabourn.

                  Back to the top

                  28. What should guests do if their Seabourn Club number is wrong in “My Seabourn” online?

                  Most likely they have multiple Seabourn Club Membership numbers. Please contact Seabourn Reservations with the Club number(s) and Seabourn will provide assistance.

                  Back to the top

                  29. How does a guest choose their benefits?

                  Guests simply log into “My Seabourn” and select from the menu of benefits for their Membership level prior to sailing. The selected benefits will remain in the guest profile until they are changed by the guest, another guest on the same booking, the travel professional or by Seabourn upon request.

                  Back to the top

                  On Board Benefits

                  30. How can guests receive the shore excursion savings benefit?

                  All eligible shore excursions will receive the savings benefit once a guest chooses that as a preference. Depending on the timing of when the guest selects this preference, the savings will be applied either online or on board.

                  • Online: Savings on eligible shore excursions pre-purchased on Seabourn.com prior to sailing will show in the ‘cart’ prior to final purchase.
                  • On board: Savings on shore excursions will be reflected at the time of purchase.
                  • If a guest purchases shore excursions online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
                  • If a guest chooses this benefit and purchases shore excursions, they cannot later change the benefit.
                  • Please note, the savings is not applicable to Seabourn Journeys, private cars/driver hire, transfers or transfers with a tour.

                  Back to the top

                  31. How do guests receive the savings on premium wines and spirits?

                  Eligible Club members who select the savings on premium wines and spirits will receive them as follows:

                  • Online: Savings on premium wines and spirits pre-purchased on Seabourn.com prior to sailing will show in the ‘cart’ prior to final purchase.
                  • On board: Savings on premium wines and spirits purchased on board will show on your shipboard account, NOT on the individual receipt.
                  • Please note, if a guest purchases premium wines and spirits online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
                  • If guests choose this benefit and purchase premium wines and spirits, they cannot later change the benefit.

                  Back to the top

                  32. If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?

                  The guest will be charged the price difference in the Internet packages. For example, if a guest is eligible for a Silver Package (retail price $19.95) and chooses to purchase a Platinum Package (retail price $39.95) they will be responsible for the $20 difference in price.

                  Please note, no credit is given for any unused benefit.

                  Back to the top

                  33. What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?

                  Exclusively available for eligible Seabourn Club members, the 25-minute Seabourn Club Signature Massage therapy is designed to awaken a guest's senses with the combination of massage, sound and aromatherapy. Each individual massage therapy will be customized based a guest's selection: the relaxing spirit of ocean, the balancing spirit of the earth or the energizing spirit of the sky. Please note, only one Seabourn Club Signature Massage can be redeemed per guest during a cruise and does not include access to the Serene Area before and after the treatment. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is non-transferable. No refund or credit is given for unused benefit.

                  Back to the top

                  34. How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?

                  A guest choosing the day pass benefit for the Spa at Seabourn Serene Area (available on Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest only) will receive an invitation once on board and can select and reserve the desired day.

                  Back to the top

                  35. What is included in the complimentary laundry and pressing benefit?

                  Silver Members receive one bag of laundry per sailing, regardless of the length of the cruise.

                  Gold and Platinum Members will receive one bag of laundry for every seven days (or portion of seven days) on board. The total number of laundry bags awarded can be used at anytime during the cruise.

                  Diamond Members receive complimentary normal laundry and pressing service throughout their cruise.

                  Please note, all complimentary laundry and pressing must be requested at least two days prior to disembarkation.

                  Dry-cleaning and ‘same day service’ is not complimentary and will be charged at regular rates.

                  Back to the top

                  36. What are the special Seabourn Club events on board?

                  The Captain and Seabourn Club Host/Hostess will invite Club Members to an exclusive Seabourn Club Party during each cruise. Champagne and canapés will be served and the reception will feature entertainment and dancing. The Captain and Host/Hostess recognize those achieving Milestones Awards at this event.

                  Back to the top

                  37. How do guests receive an extra 5% Onboard Booking Savings?

                  Guests can either book their next Seabourn cruise while onboard and secure a 5% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within four years from the date of issue. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel professionals need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a booking within the four year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.

                  Please note, Future Cruise Deposits are not considered onboard purchases eligible for Seabourn Club Points.

                  Back to the top

                  At Home Benefits

                  38. When will guests receive Club membership luggage tags?

                  Seabourn guests receive exclusive Membership Level luggage tags in the final cruise documentation prior to sailing.

                  Please note, this benefit will begin Fall 2012.

                  Back to the top

                  39. How do guests receive the savings on Personal Valet luggage shipping service?

                  Seabourn Club members eligible for this benefit can contact Luggage Forward:
                  www.luggageforward.com/seabourn
                  Email: orders@luggageforward.com

                  Or call from the US, 1-800-766-8535; from the UK dial (+44) 203 375 4769; or from any other location, +1-617-482-1100.

                  Guests will be asked to provide name, Seabourn Club number, and Membership level. Once a guest’s eligibility is verified, they will receive the appropriate savings.

                  Back to the top

                  40. How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?

                  Eligible Club members will be able to select their subscription choice in the “My Seabourn” section of Seabourn.com. Club Members with international mailing addresses can only choose Condé Nast Traveler at this time. Please note, Condé Nast Traveler is distributed as US edition only and cannot be mailed to Ghana, Iran or Nigeria.

                  Back to the top

                  41. What is the Seabourn Advisory Board?

                  Seabourn Club Silver, Gold, Platinum and Diamond Members are eligible to participate in the Seabourn Advisory Board. Seabourn will occasionally email surveys and questionnaires to the Advisory Board seeking their valued feedback.

                  Back to the top

                  42. When will a guest receive advance communication?

                  Guests with an email address linked to their Seabourn Club account will receive select news, product announcements and other information in advance of the general public.

                  Back to the top

                  43. How does a guest subscribe to the Seabourn Club Herald?

                  No subscription is required. Eligible Club members will receive the Seabourn Club Herald magazine delivered to their homes. The magazine contains stories about places where Seabourn sails, lifestyle articles of interest to Club members and news from the ships and around the world. The Seabourn Club Herald is published and mailed three times a year.

                  Back to the top

                  Terms & Conditions

                  The Seabourn Club program ("the Program") is operated by Seabourn Cruise Line Limited (“Seabourn”). The following terms and conditions supersede all prior Program terms and conditions and take effect for sailings according to the schedule available at Seabourn.com.

                  Seabourn reserves the right to modify or terminate the Program, or to change the terms and conditions of participation and the benefits of the Program, in whole or in part, at any time with or without notice. Membership may be terminated at Seabourn's sole discretion for anyone appearing to be utilizing the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a member of the Program, you must have completed at least one eligible Seabourn cruise.

                  The Program provides Seabourn Club Membership Level benefits based on Seabourn Club Points, in addition to Milestone Awards based on Sailed Days and Redeemable Sailed Days.

                  All questions or disputes regarding eligibility for the Program or provision of benefits will be resolved by Seabourn in its sole discretion. Seabourn will not be liable for refunds or for damages resulting from failure to deliver any of the Program benefits. Each Program member shall be responsible for advising Seabourn Club of address changes; Seabourn shall have no liability for misdirected mail or any consequences thereof. Other terms and conditions may apply. Please see the Seabourn Club section at Seabourn.com for full Program details and terms and conditions. Offer void where prohibited by law.

                  Seabourn Club Points

                  Program level accrual is based on the number of eligible Seabourn Club Points earned per individual. Points earned are non-transferable under any circumstances.

                  One Seabourn Club Point is earned for each eligible Sailed Day. In addition, beginning with the sailings noted on the launch schedule at Seabourn.com, Seabourn Club Points may be earned for qualified onboard and online purchases (net of returns) for each night on a Seabourn Journey, and for purchases of Penthouse, Signature, Classic, Owner’s, Wintergarden and Grand suites at published fares. Complimentary or reduced fare suite upgrades are not eligible.

                  Guests are eligible for Seabourn Club membership after completing one qualifying Seabourn cruise. Subsequent membership levels are based on qualifying Seabourn Club Points. Seabourn guests are eligible to become Silver Members after accruing 20 Seabourn Club Points, Gold Members after 70 Seabourn Club Points, Platinum Members after 140 Seabourn Club Points and Diamond Members after 250 Seabourn Club Points.

                  Eligible cruises do not include charters, certain reduced cruise fares (i.e., employee, vendor rates, etc.) and other cruises as may be designated by Seabourn in its sole discretion.

                  Milestone Cruise Awards

                  Guests sailing with Seabourn on eligible bookings will earn Sailed Days and Redeemable Sailed Days for eligible days on a Seabourn cruise. Sailed Days count towards Milestone Awards, and Redeemable Sailed Days count towards Milestone Cruise Awards.

                  Guests are entitled to a complimentary Milestone Cruise Award of up to seven days when their Club account reaches 140 Redeemable Sailed Days, or a Milestone Cruise Award of up to 14 days when their Club account reaches 250 Redeemable Sailed Days. Milestone Cruise Awards are non-transferrable under any circumstances, and apply only to Seabourn cruises.

                  Guests earn one Sailed Day and one Redeemable Sailed Day for each eligible day on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, is complimentary, is at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays do not qualify as Sailed Days or Redeemable Sailed Days and do not count towards Milestone Cruise Awards.

                  Guests leaving the ship mid-cruise to participate in a Seabourn Journey will earn Sailed Days and Redeemable Sailed Days for the days they were not onboard but were participating in the Seabourn Journey.

                  Cancelled reservations do not earn Sailed Days or Redeemable Sailed Days and do not qualify for Milestone Cruise Awards.

                  If a guest elects not to book a 7-day Milestone Cruise Award after accruing 140 Redeemable Sailed Days, the guest will continue to accrue Redeemable Sailed Days towards a 14-day Milestone Cruise Award, which is reached at 250 Redeemable Sailed Days. Once a guest has earned a 14-day Milestone Cruise Award, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, but for a sailing that departs after the 24-month period, that booking cannot be changed for any reason and if that booking is changed the Milestone Cruise Award will be forfeited.

                  The Milestone Cruise Award applies towards a suite in the same category as that which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing.

                  If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.

                  The 14-day Milestone Cruise Award may be applied to a 14-day cruise or towards 14 consecutive days on published Seabourn cruises.

                  Complimentary Milestone Cruise Awards may be redeemed for cruises of less than the full 7- or 14-day value; however any residual complimentary days will be forfeited and no Redeemable Sailed Days will be returned to the Club account.

                  The complimentary 7-day or 14-day Milestone Cruise Award may be applied to cruises of more than seven days or 14 days respectively. In that event, the Club member is responsible for paying the published per-diem rate for the days exceeding the applicable Milestone Cruise Award. Guests who elect to book a cruise longer than the redeemed Milestone Cruise Award and pay for the additional days earn Sailed Days and Redeemable Sailed Days for the additional full fare days onboard.

                  The complimentary Milestone Cruise Award applies only to the cruise fare. It does not include fuel supplement, Taxes, Fees & Port Expenses, airfare, hotels, land packages, transfers, onboard expenses or other optional packages. These are additional and must be paid separately.

                  Club members must contact the Seabourn Club Desk to redeem their Milestone Cruise Award. Complimentary Milestone Cruises are subject to availability. Guests may cancel their booking for the complimentary Milestone Cruise Award 46 or more days prior to sailing and the award will be reinstated to their Club account. Please note, however, that any cancellation fees for optional packages and services purchased are subject to our standard cancellation policy and fees as published in the cruise brochure and at Seabourn.com. Milestone Cruise Award bookings made for sailings beyond the 24-month period must be taken as booked or will be forfeited. If the booking is cancelled 45 or fewer days prior to sailing, the Award will be forfeited and any additional cancellation fees will be applied according to the terms published in the cruise brochure and at Seabourn.com.

                  Guests cannot purchase SeabournShield for Milestone Cruise Award bookings.

                  Seabourn Club Points Benefits

                  Benefits are awarded on a per person basis. Guests receive one set of benefits for their entire cruise. There are no refunds or credits for unused benefits. Benefits are not transferrable. Benefits and restrictions can change at any time. Once a benefit is selected and utilized, it cannot be changed. Changes to benefits can be made provided the benefit has not been utilized in part or in full. To take full advantage of benefits, guests must register and provide an email address at Seabourn.com.

                  Seabourn Club Points are awarded at the completion each cruise. Please note, it can take up to seven to ten days for the Seabourn Club Points to post to an account. Guests reaching a new membership level can apply the new benefits on their next cruise. Certain advance notifications, invitations, special savings, Advisory Board membership and more will only be available electronically.

                  ONBOARD BENEFITS

                  Special Events and Receptions on Board: Once per cruise (once per segment on voyages that offer segments), a reception will be hosted on board.

                  Seabourn Club Host/Hostess On Every Sailing: The onboard Cruise Sales Specialist will also serve as the Seabourn Club Host/Hostess.

                  Onboard Booking Savings On Future Cruises: Guests can either book their next Seabourn cruise while onboard and secure a 5% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within four years from the date of issue. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel agents need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a booking within the four year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.

                  Savings on Shore Excursions: Savings are not applicable to Seabourn Journeys, private car/driver hires and transfers. Savings can be applied to purchases online or on board. Savings are applicable to the guest who has chosen the savings as their benefit and to those sharing the suite with the eligible guest. Savings cannot be extended to other suites.

                  Savings on Premium Wines and Spirits: Savings are applicable on all premium beverages purchased on board and online. If an online item purchased is not available on board, a comparable substitution will be offered at the savings price. Savings are applicable to the guest who has chosen the savings as their benefit and to those sharing the suite with the eligible guest. Savings cannot be extended to other suites.

                  Complimentary Internet: Complimentary internet up to the number of hours indicated per membership level. When logging in on board, guests must select the corresponding package. No refund or credits on unused minutes.

                  Complimentary Telephone: Complimentary use of telephone up to the number of minutes indicated per membership level. No refund or credits on unused minutes.

                  Seabourn Club Signature Massage: The Seabourn Club Signature massage is a special 25-minute massage therapy designed exclusively for Seabourn Club members. Only one Seabourn Club Signature Massage can be redeemed per guest during a cruise. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is not transferrable. No refund or credit for unused benefit.

                  Day in the Spa at Seabourn Serene Area: Available onboard Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest only. Complimentary day use of Serene area in the Spa on Seabourn during regular spa hours. Reservations should be made in advance and are subject to availability.

                  Complimentary Laundry: Complimentary bag of standard laundry and pressing. One bag per 7 days sailed, with an additional bag on the first day of the next week on board for sailings of 7+ days. Does not include dry cleaning or same day services.

                  Daily Delivery of Preferred Newspaper: Available on Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest only. Guests can choose from a list of newspapers for delivery, subject to availability.

                  AT HOME BENEFITS

                  Advance Communication of New Itineraries and Special Offers: These communications may only be available via email. Guests may register their email address at Seabourn.com.

                  Special Savings on Select Sailings: These communications may only be available via email. Guests may register their email address at Seabourn.com.

                  Subscription to Seabourn Club Herald Magazine: Guests are automatically subscribed after completing their first cruise.

                  Customizable Online Profile, Account and Preferences at Seabourn.com: Guests can register online at Seabourn.com.

                  Seabourn Advisory Club Membership: These communications may only be available via email. Guests may register their email address at Seabourn.com.

                  Luggage Tags: Luggage tags will be mailed with final documents prior to a guest’s cruise.

                  Savings on Luggage Shipping Service: Guests contact Luggage Forward to provide their name, Club number and Club membership level. Once verified, appropriate savings will be applied.

                  Advance Invitation to Hosted Sailings: These communications may only be available via email. Guests may register their email address at Seabourn.com.

                  Subscription to Travel + Leisure®/Condé Nast Traveler: Both magazines are available to eligible guests who have a valid US domestic address. At this time, only Condé Nast Traveler is available to guests with international addresses, but cannot be mailed to addresses in Ghana, Iran or Nigeria.

                  Access to dedicated Seabourn Club Concierge: The Seabourn Club Concierge Desk is available to eligible guests Monday-Friday between 8am and 5pm PST.

                  7/10/2012