Standard Policy for Cancellations, Refunds & Final Payment

Final Payment

Final payment for your Cruise is due as follows:

Cruises 25 Days or Less: final payment due 90 days prior to departure; and

Cruises 26 Days or More: final payment due 120 days prior to departure.

The above applies to all Cruises unless you have purchased a promotional fare or other offer that specifies different final payment dates. Final payment dates for any promotional fare or other offer are due on the date described in the offer’s relevant terms and conditions (‘Additional Terms’). If a promotional fare or offer’s terms do not set forth final payment dates, then the above final payment terms apply.

Cancellation Policy

Should You need to cancel Your booking, You must notify Us as soon as possible. If You made a booking through Your travel agent, You must contact Your travel agent if You wish to cancel Your booking.

Subject to any Additional Terms that apply to Your booking, and except where clauses 22 and 23(a) of the Cruise Contract apply, when You cancel Your Cruise, We will refund the amount shown in the following table. You may also be entitled to a refund under the Consumer Laws, and nothing in this clause affects that entitlement.

To see the full booking conditions, please view the Cruise Contract.

Cruises of 25 Days or Less:

Days Prior to Cruise Departure that You Cancel	Cancellation Fee*
121+	Full refund provided
91 – 120	15% of Total Fare
46 – 90	50% of Total Fare
31 – 45	75% of Total Fare
0 – 30	No refund

Cruises of 26 Days or More:

Days Prior to Cruise Departure that You Cancel	Cancellation Fee*
151+	Full refund provided
121 – 150	15% of Total Fare
91 – 120	50% of Total Fare
76 - 90	75% of Total Fare
0 – 75	No refund

Note: ‘Total Fare’ is the total amount payable to Us for Your booking.

*Unless otherwise stated, the Refund Amount is determined by reference to the Total Fare (including taxes, fees and port expenses), less any third party charges for which We are liable even if You cancel e.g. onshore activity cancellation charges.

Should You need to cancel Your booking, You must notify Us as soon as possible. If You made a booking through Your travel agent, You must contact Your travel agent if You wish to cancel Your booking.

Any “second deposit” constitutes part of Your deposit and is subject to our cancellation policy above.

If You book through a travel agent or another third party they may have different cancellation and refund terms which apply to Your booking. Please ensure You check these at the time of booking.

Please note, Additional Terms (including but not limited to promotional fares) may have different cancellation and refund conditions which will be stated on Your booking confirmation. Please ensure You check these at the time of booking. 