Booking With Confidence

Frequently Asked Questions

Q1: What is the Book with Confidence program?
A1:
Seabourn has enhanced its temporary cancellation policy: For bookings made by November 20, 2020 on sailings departing by December 31, 2021, guests may cancel up to 30 days prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through December 31, 2022.

The enhanced policy, which applies to 2021 departures, also includes a new “Best Fare Guarantee” benefit, ensuring guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following the booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced and for guests who made bookings by November 20, 2020. If guests who see a better public fare offered on Seabourn.com, they may submit a request for the lower fare.

For more information on Seabourn’s Book with Confidence policy, please visit: https://www.seabourn.com/en_US/book‐with‐confidence.html.

Q2: What are the validity dates for Book with Confidence?
A2:
See above.

Q3: How long do my clients have to use their Future Cruise Credit if they used Book with Confidence?
A3:
The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through Dec. 31, 2022.

Q4: What do I do if a client wants to cancel under the Book with Confidence program and receive a Future Cruise Credit?
A4:
It is not necessary to call us to take advantage of the Book with Confidence program. The booking must be cancelled up to 30 days prior to departure. If your booking meets the eligibility criteria, please ensure you follow these steps:

1. Cancel your booking.
2. Submit Book with Confidence Form to request your Future Cruise Credit.
3. Receive email notification that your Future Cruise Credit has been applied.

Once verified and processed, the Future Cruise Credit will be applied to your client’s Club Number. If your client does not have a Club Number, Seabourn will create a Club Number for the client.

Q5: Do my clients need to use the full Future Cruise Credit amount on a single booking?
A5:
No. If a booking’s base cruise fare is less than the amount of the Future Cruise Credit the residual amount will remain attached to a guest’s Seabourn Club Number for use on subsequent bookings made that fall within the applicable book by or sail by date, as outlined in the Future Cruise Credit’s Terms & Conditions.

Q6: What is the new Best Fare Guarantee benefit?
A6:
“Best Fare Guarantee” ensures guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced and for guests who made bookings by November 20, 2020. Guests and travel advisors should contact Seabourn directly if they see a better rate listed on Seabourn’s website, but they must do so at least 30 days prior to departure.

Q7: Who is eligible to receive compensation from your Best Fare Guarantee?
A7:
Guests must have a deposited Seabourn booking by November 20, 2020 to be eligible. Guests will be eligible for Best Fare Guarantee compensation if their particular voyage and booked suite category pricing is reduced on Seabourn.com. Compensation will be done on a
request basis only.

Q8: What kind of compensation will be provided under Best Fare Guarantee?
A8:
Seabourn will provide compensation in the form of a shipboard credit, suite upgrade, fare reduction or other method. Seabourn reserves the sole right to determine the method of compensation made to guests. The amount of adjustment will be determined by the difference between the booked fare and the current available fare displayed on Seabourn.com the day the request is received by Seabourn.

Q9: What is the process to receive compensation under Seabourn’s Best Fare Guarantee?
A9:
Please contact Seabourn’s reservation department to request compensation under Best Fare Guarantee. Compensation will be provided on a request basis only.

Q10: Are Book with Confidence and Best Fare Guarantee applicable for every sailing?
A10:
No, Book with Confidence and Best Fare Guarantee are available on select voyages, and not valid on World Cruises or segments thereof and sailings on Seabourn Venture.

For more information on Seabourn’s Book with Confidence, please visit
https://www.seabourn.com/en_US/book‐with‐confidence.html.

Q11: Why should my clients buy SeabournShield while you are offering the Book with Confidence program?
A11:
Vacation investments should always be protected. Guests may need to cancel for a reason not related to the Book with Confidence program. Cancellations for covered reasons through AON receive a cash refund. Book with Confidence still applies as guests may submit a request for Future Cruise Credit if their AON claim is denied for any reason.

1. *NOTE – Agents receive 10% commission paid against the amount of cancellation fees assessed on bookings with SeabournShield SeabournShield still needs to be purchased during the time of or prior to final payment, Cancellation fees phases do not change, nor does the pre‐existing condition timer.

Q12: Does the Book with Confidence program combine with any promotion, including the special 4% bonus commission offer?
A12
: Yes

Q13: What is Seabourn’s Book with Confidence Commission Policy?
A13:
Seabourn is protecting 100% commission (base + override) for all bookings that are paid in full and cancelled within final payment under the Book with Confidence Policy. Bookings not paid in full that are cancelled within final payment will default to standard commission policy.

Bookings cancelled outside of final payment will default to standard commission policy. The cancellation must be made at least 30 days prior to departure to be eligible for Book with Confidence. FCCs issued to your clients under the Book with Confidence Policy will also be commissionable (base + override). The FCC must be applied to a future booking within one year of the date of issue toward any sailing departing by December 31, 2022.

Q14: Will I earn commission on the new booking if my clients use a Future Cruise Credit?
A14:
Yes, travel advisors will earn commission on bookings made with Future Cruise Credits for bookings canceled under Book with Confidence. All other Future Cruise Credits issued that do not fall under Book with Confidence or the global ship operations pause will follow Seabourn’s standard policy*.

* Seabourn’s standard policy is commission is earned on all commissionable fares above the value of the future cruise credit.

Q15: How do I respond to clients with an existing booking who indicate they cannot travel due to medical issues or age that do not qualify for Book with Confidence?
A15:
Compassion policy: Seabourn will consider issuing guests a Future Cruise Credit for the value of their cruise fare paid upon receipt of a note from their healthcare provider indicating they are not fit to travel on the date original booked.

1. *NOTE – Please advise guests that the note must not include any information
which violates HIPPA law
2. Third party travel related expenses/fees will not be covered

For additional information and FAQs on Seabourn’s pause of global operations, please visit: https://www.goseabourn.com/sailing‐pause‐qa/.