Booking With Confidence

Frequently Asked Questions

Q1: What is the Book with Confidence program?
A1: Seabourn has enhanced its temporary cancellation policy: For bookings made by May 31, 2021 on sailings departing by December 31, 2021, guests may cancel up to 30 days prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through December 31, 2022.

The enhanced policy, which applies to select 2021 departures, also includes a “Best Fare Guarantee” benefit, ensuring guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following the booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced. If guests who see a better public fare offered on Seabourn.com, they may submit a request for the lower fare.

For more information on Seabourn’s Book with Confidence policy, including terms & conditions, please visit https://www.seabourn.com/en_US/book-with-confidence.html.

Q2: What are the validity dates for Book with Confidence?
A2: See above.

Q3: How long do guests have to use their Future Cruise Credit if they used Book with Confidence?
A3: The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through Dec. 31, 2022.

Q4: What do I do if a guest wants to cancel under the Book with Confidence program and receive a Future Cruise Credit?
A4: It is not necessary to call us to take advantage of the Book with Confidence program. The booking must be cancelled up to 30 days prior to departure. If your booking meets the eligibility criteria, please ensure you follow these steps:
1. Cancel your booking.
2. Once verified and processed, the Future Cruise Credit will be automatically applied to your Club Number. If you do not have a Club Number, Seabourn will create a Club Number for you.
3. Receive email notification that your Future Cruise Credit has been applied.

Q5: Do guests need to use the full Future Cruise Credit amount on a single booking?
A5: No. If a booking’s base cruise fare is less than the amount of the Future Cruise Credit the residual amount will remain attached to a guest’s Seabourn Club Number for use on subsequent bookings made that fall within the applicable book by or sail by date, as outlined in the Future Cruise Credit’s Terms & Conditions.

Q6: What is the new Best Fare Guarantee benefit?
A6: “Best Fare Guarantee” ensures guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced. Guests and travel advisors should contact Seabourn directly if they see a better rate listed on Seabourn’s website, but they must do so at least 30 days prior to departure.

Q7: Who is eligible to receive compensation from your Best Fare Guarantee?
A7: Guests must have a deposited Seabourn booking to be eligible. Guests will be eligible for Best Fare Guarantee compensation if their particular voyage and booked suite category pricing is reduced on Seabourn.com.  Compensation will be done on a request basis only.

Q8: What kind of compensation will be provided under Best Fare Guarantee?
A8: Seabourn will provide compensation in the form of a shipboard credit, suite upgrade, fare reduction or other method. Seabourn reserves the sole right to determine the method of compensation made to guests. The amount of adjustment will be determined by the difference between the booked fare and the current available fare displayed on Seabourn.com the day the request is received by Seabourn.

Q9: What is the process to receive compensation under Seabourn’s Best Fare Guarantee?
A9: Please contact Seabourn’s reservation department to request compensation under Best Fare Guarantee. Compensation will be provided on a request basis only.

Q10: Are Book with Confidence and Best Fare Guarantee applicable for every sailing?
A10: No, Book with Confidence and Best Fare Guarantee are available on select voyages, and not valid on World Cruises or segments thereof and sailings on Seabourn Venture.  

For more information on Seabourn’s Book with Confidence, please visit https://www.seabourn.com/en_US/book-with-confidence.html.

For additional information and FAQs on Seabourn’s pause of global operations, please visit: https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html