Worry Free Promise FAQs

The Worry-Free Promise provides peace of mind for guests with bookings made by December 31, 2022 and sailing on or before March 31, 2023. It is designed to assist guests who, as a result of testing positive for COVID-19 within 5 days prior to embarkation, during their cruise or are required to isolate on board or disembark early.

The program outlined below will apply to the affected guests and their immediate travel party in the same suite.

Pre-Embarkation:
1.  Future Cruise Credit (FCC) for 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses, and pre-paid onboard experiences and shore excursions purchased through the cruise line.  Applicable, for guests and their immediate travel party in the same stateroom if any guest tests positive for COVID-19 within 5 days prior to embarkation.

On Board:
2. Eligible guests who do not sail will receive an FCC worth 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses, and pre-paid onboard experiences and shore excursions purchased through cruise line.  If you booked restricted air, there may be a credit issued by the airline which will become a separate Future Air Credit for that airline.  Any balance not included in the air credit will be added to your FCC.  

3. FCC worth 100% of the per-day cruise fare paid for any full day spent in isolation  and a refundable credit to their onboard account for missed pre-paid onboard experiences and shore excursions purchased through cruise line, and for the refundable portion of taxes, fees, and port expenses for ports visited after disembarkation. 

General:
1. SeabournShield premiums and/or reimbursed amounts shall not be included in the value of the FCC. Guests with SeabournShield who need to file a claim, please visit www.aontravelclaim.com.
2. Guests with independent insurance are required to file a claim with their primary insurer prior to requesting cancellation fee FCC reimbursement from Seabourn.
3. This program shall not be applicable to a guest or any member(s) of their immediate travel party if such individual makes any false statements to the cruise line as to such individual’s COVID-19 status.  The cruise line reserves the right to revoke any of the goodwill benefits provided in this program in the event of discovery of such false statements. 
4. This program is not intended to provide long-term care for issues arising from COVID-19.
5. Guests will need to submit proof of their positive medically observed COVID-19 PCR or antigen test taken within 5 days of embarkation to be eligible for the COVID-19 Protection Program FCC coverage.  This program shall not be applicable to a guest that makes any false statements to the cruise line as to such individual’s COVID-19 status.  The cruise line reserves the right to revoke any of the goodwill benefits provided in this program in the event of discovery of such false statements.  

Q: How long will guests have to redeem COVID-19 Protection Program Future Cruise Credit (FCC)?
A:  COVID-19 Protection Program FCCs may be used toward any cruise booking made by and sailing within 12 months from the date of issue.

Q: Which purchases are covered by the COVID-19 Protection Program?
1.    Eligible guests who do not sail will receive an FCC worth 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses, and pre-paid onboard experiences and shore excursions purchased through cruise line.  If you booked restricted air, there may be a credit issued by the airline which will become a separate Future Air Credit for that airline.  Any balance not included in the air credit will be added to your FCC.  
2.      Guests who miss cruise days, including time in onboard isolation or quarantine (as required by onboard medical team) will receive an FCC worth 100% of the per-day cruise fare paid for any full day spent in isolation and a refundable credit to their onboard account for missed pre-paid onboard experiences and shore excursions purchased through cruise line, and for the refundable portion of taxes, fees, and port expenses for ports visited after disembarkation.

Q: Will guests be required to provide proof of a positive COVID-19 test to cancel pre-cruise and use this program?
A:  Yes.  Guests will need to submit proof of their positive medically observed COVID-19 PCR or antigen test taken within 5 days of embarkation to be eligible for the COVID-19 Protection Program FCC coverage.  This program shall not be applicable to a guest that makes any false statements to the cruise line as to such individual’s COVID-19 status.  The cruise line reserves the right to revoke any of the goodwill benefits provided in this program in the event of discovery of such false statements. 

Q: How do guests request their FCC?
A: Guests cancelling with a medically observed positive COVID-19 PCR or antigen test taken within 5 days of embarkation will need to call +1-206-626-3808 to get directions for submitting proof and cancelling their booking.  Once the cancellation and test results have been reviewed, eligible booking will have their FCCs issued to the guests’ Club Numbers.  FCCs issued because of onboard isolation or early disembarkation will be automatically issued to guests’ Club Numbers.

Q: Does this program replace the need to purchase SeabournShield?
A:  No, this program is not intended to replace insurance or travel protection plans. Insurance policies and travel protection plans coverage vary but may allow for refunds, cancellation for non-COVID reasons, independent travel arrangements and non-COVID related illnesses, injuries and delays, depending upon plan terms.

Q: What if guests used a Future Cruise Credit to pay for this cruise and are now cancelling under the COVID-19 Protection Program?
A:  The original Future Cruise Credit will be reinstated with the prior Future Cruise Credit expiration date and amount. Guests may also receive a new Future Cruise Credit based on any additional cash amount paid following the COVID -19 Protection Program terms.