Seabourn: Committed To Serving Everyone

Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality's (SATH) "Access to Freedom" award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.

The Importance of Planning Ahead

Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact Guest Accessibility and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.

Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

For additional information on the ship's facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact Guest Accessibility at:

For post sailing questions or concerns please contact our Guest Relations Department at:

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website at https://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

Yes, our vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite you need to know about some limitations that adversely impact maneuverability, especially ingress and egress. Most entry doors and bathroom doors in non-accessible suites measure 23 inches wide. Bathrooms have a doorsill and the bathtubs are often difficult to negotiate for guests who have limited mobility. Passageways within the suite may be too narrow for a wheelchair or scooter to maneuver throughout the suite.

Accessible Suites offer features such as wider entry doors to the suite and bathroom measuring a minimum of 32 inches wide, accessible showers with grab bars, benches/seats, and hand-held shower heads as well as lowered closed and towel rods.

Accessible suite numbers are detailed in the section below by ship and their locations are noted on the deck plans for each ship within the “Onboard Life” section of this website.

Note: For safety reasons, mobility devices must be stored and charged in the guest’s suite.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

Seabourn Venture and Seabourn Pursuit
Suites 825, 824, 800, 738 and 737 have transfer shower configurations.

Seabourn Encore and Seabourn Ovation
Suites 1132, 1012, 664, 665, and 550 have transfer shower configurations.
Suite 1191 has a roll-in shower configuration.

Seabourn Quest
Suite 635 has a transfer shower configuration.
Suites 913, 813, 815, 619, 619 and 408 have roll-in shower configurations.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For the safety of all our guests and crew and to enhance accessibility, Seabourn strongly recommends that all personal electric mobility equipment meets the following criteria:

We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact Guest Accessibility so that we can discuss your requirements.

For the safety of all guests and crew:

• Scooters and other mobility equipment need to be securely stored and charged in the guest's suite; not in hallways or elevator lobbies.
  
  
• Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the **“What Are My Ship Transfer Options”** section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.

Tender List by port

As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.

Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.

Airports and/or Train Stations
Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn is not able to arrange for wheelchair assistance at airports or train stations. Please note that for Seabourn transfers, guests who are full-time wheelchair users or reliant on mobility devices encouraged to submit a Special Requirements Information form (SRI) at the time of booking or no later than 45 days prior to sailing to ensure an accessible vehicle accommodation. Airport pick-up and drop-off locations are designated by the local airport and may require guests to walk with their luggage from motorcoach drop off to their airline terminal, not most motorcoach drop off locations do not have carts or porter assistance.

Embarkation/Disembarkation Procedures
Guests who require wheelchair assistance during embarkation or disembarkation are encouraged to submit a Special Requirements Information form (SRI) at the time of booking, or no later than 45 days prior to sailing. Advance notice helps our team prepare for the number of guests requiring assistance and provide a smoother, more efficient experience.

Embarkation Assistance
Wheelchair assistance is provided on a first-come, first-served basis and follows the standard boarding process. Assistance begins at the designated guest arrival location within the terminal. Depending on demand, guests may experience a wait for assistance through security screening and to a designated seating area.

From the designated seating area, the ship team will assist guests to the top of the ship's embarkation gangway. The handoff from terminal staff to the ship team is required by local labor or customs regulations and is not optional. Once onboard, guests must be able to travel independently from the gangway to their suite or other onboard locations, as wheelchairs must be returned to the terminal to assist other embarking guests.

Guests arriving during peak check-in hours, typically between 11:00 a.m. and 1:00 p.m., may experience longer wait times. Wheelchair assistance does not include priority boarding, and guests receiving assistance will board within the standard flow of other guests.

Seabourn wheelchairs are available only for embarkation and disembarkation assistance and are not available for use onboard or in ports of call. Guests who require mobility equipment during their voyage may find additional information at Can I Use My Personal Mobility Equipment On Board?

Disembarkation Assistance
Wheelchair assistance is available from a designated location onboard the ship, along the gangway, through security screening, and into the terminal. Once a guest reaches the terminal, the wheelchair must be returned to the ship so it can be used to assist other disembarking guests.

Luggage Assistance
Our team members are not permitted to assist with luggage during embarkation or disembarkation, or with luggage collection within the terminal. Local porters are available in the terminal to provide luggage assistance as needed. We request guests using wheelchair assistance limit the luggage they carry during embarkation and disembarkation procedures to one small carry-on or handbag that can be safely placed on their lap. 

Guests who require wheelchair assistance are encouraged to notify us in advance so our teams can better prepare to support their embarkation and disembarkation experience.

Land Tours and/or Shore Excursions
Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Seabourn. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Seabourn at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Guest Accessibility Department. Please advise Seabourn as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Seabourn to provide an estimate of additional associated costs.

Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact Guest Accessibility.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunization requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact Guest Accessibility.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to Guest Accessibility prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.

Should you have further questions please contact Guest Accessibility via email at Access@Seabourn.com.

To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:

• Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
• Our Seabourn Source app is accessible for use with screen reading technology available on your mobile device. You will find items such as dining menus, daily activities, shore excursions, spa items and more in Seabourn Source.
• A familiarization tour of the vessel upon arrival.

The Seabourn ship you will be sailing on is equipped with a visual alarm system. This system consists of visual indicators in public guest spaces which will light up whenever emergency announcements are made or when the general emergency alarm is sounded.  During such times, please proceed to your suite and await further instructions.

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Seabourn has made the following items available:

• With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
• Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
• Telephones with amplified sound for suites.
• Our Seabourn Source app provides messaging capabilities for you to communicate with traveling companions on the sailing without the requirement of a wi-fi package.
• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
• Written safety information and a copy of the lifeboat drill safety speech.

At Seabourn we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. We encourage families to contact Guest Accessibility prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs.

Minors As Guests

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences.

You can find information about the medical services and facilities available on our ships, as well as additional general information and limitations on traveling with a medical condition by searching our general FAQ here.