Why can’t you refund my card on file? You were able to do this on our previous voyage.

New credit card compliance and processing rules were adopted by the Company in August 2024. As a result of these new compliance requirements, we are unable to refund a balance to a card that has not been charged for an amount equal to or greater than the refund amount. 

However, we established a new refund process that will allow you to receive any refunds due in a faster, safer, and more compliant manner. Should you end your voyage with a refundable credit on your shipboard account, you will receive an email that contains the procedures to receive this refund.