What if my luggage has been lost or damaged?

As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.

If your claim is unsuccessful, or if the cost of your suitcase (for example) is less than your insurance excess, you may put a claim in writing to our Guest Relations department at:

Guest Relations
Seabourn
450 Third Ave. W.
Seattle, WA 98119
Email: guestrelations@seabourn.com

We will look at offering a goodwill gesture, depending on the circumstances.

IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Seabourn assumes no responsibility for the items listed above.