Last Updated: April 15th, 2025
Seabourn Cruise Line Limited (“Seabourn”,” “we,” “our,” or “us”) is a division of Carnival Corporation & plc. We recognize that your privacy is important. Your choice to share information with us is an important part of how we provide a world-class travel experience. We’ve developed this Privacy Notice to explain how your personal information is collected, used, stored, processed, transferred and disclosed by Seabourn Cruise Line, both online and in the real world.
Our Services. This Privacy Notice applies to our websites and applications, including Seabourn.com and the Source App and any other website, mobile application, or other online service that links to this Notice (collectively, our “Sites”) and describes how we collect, use and process your personal information in connection with our Sites, marketing and promotional activities and your interactions with us before, during and after one of our vacation experiences (collectively with our Sites, our “Services”).
Please note that this privacy notice does not apply to our processing of information about employees, crew, contractors or our vendor contacts.
By providing us with your personal information or otherwise using our Services, you acknowledge that you have read, understood and agree to the terms of this Privacy Notice and our Terms of Service.
Click on the links below to jump to each section:
We collect personal information in various ways, for example, when you visit our online sites and services, book travel, create an account, enjoy our vacation experiences while on a voyage, communicate with us or otherwise engage with our Services. All of the information collected through our Services may be combined to provide a seamless, personalized experience, regardless of how you interact with us.
Keep reading to learn more about how we collect personal information you provide to us directly, information we collect through your use of the Services or your travel experience, and information we receive through third parties, and the purposes for which we use your information.
A. When You Provide Personal Information to Us.
You may provide personal information for yourself and those traveling with you. By providing us with the travel or contact information of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set out in this Privacy Notice. The personal information of each person whose personal information is linked to the same travel itinerary may be accessible by all others included in that same itinerary.
B. While You Are On Your Vacation.
When you take part in the Services aboard one of our ships or at one of our properties, we collect information about your visit, including information about your interactions with our staff, programming and with the technology-enhanced features of our ships and hotels.
There are a few different types of vacation experiences where we may collect and use your information.
C. When You Use Our Online Services.
When you visit our Sites or use our Services, read our emails, or otherwise engage with us through a computer or mobile device, we and our third party partners automatically collect information you provide to us and information about how you access and use the Service and information about the device you use to access the Service.
We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, APIs and mobile software development kits (SDKs), location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third party services and technologies to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly or receive from other sources.
Specifically, we and our third party partners may use tracking technologies to automatically collect information, including:
The information we collect automatically helps us improve your experience. We use it to make our websites and services better and more personalized for you. For example, we can:
We and our third party partners may collect information through tracking technologies for personalized advertising purposes. See About Our Ads to learn more, including about how to control the use of tracking technologies.
D. Information From Third-Party Sources.
We may receive personal information about you from other users or our business partners and service providers and combine this information with other information we have..
In addition to the uses described above, we may collect and use personal information for the following purposes:
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Choices About Your Information” section below.
We may share your personal information in the following ways:
o Follow the laws where we operate.
o Respond to requests from law enforcement, government authorities, courts, or legal processes.
o Enforce our Terms or protect the security of our services.
o Protect the rights, property, or safety of us, our guests, online visitors, or others.
For example, we might need to share your information with customs or port authorities where our ships stop.
All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties, except as follows: (1) sharing with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, and who will not use such information for their own purposes; (2) if we believe disclosure is required by any applicable law, rule, or regulation, or is necessary to comply with law enforcement or other legal process; (3) if you consent to our sharing of such information; or (4) sharing that is otherwise allowed by law and is in accordance with carrier terms and conditions.
PROFILE ACCESS & SHARING SETTINGS. You may access and update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your account page.
GEOLOCATION & DEVICE CONTENT. You may control location tracking by adjusting your location services options on the “Settings” app on your mobile device. We may continue to approximate your location based on your IP address when you access the Services through a computer or device. If you would like to update your device content access permissions, such as permissions to access your camera or address book, you can do so in the "Settings" app on your mobile device.
MARKETING MESSAGES. You can stop receiving promotional email communications from us by following the “unsubscribe” instructions provided in such communications. We make every effort to promptly process all unsubscribe requests. You may still receive Service-related communications, including account verification, transactional communications, changes/updates to features of the Services, and technical and security notices.
AVAILABLE PRIVACY RIGHTS. In accordance with the applicable jurisdictional laws, you may have the following rights over our processing of your personal information. We may not be able to modify or delete your information in all circumstances.
o Nevada Residents. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of potential future sales of certain covered information that a website operator has collected or will collect about the resident.
o “Shine The Light” Law. California's "Shine the Light" law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes.
You may also have the right to be free of retaliatory or discriminatory treatment for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our Services or engage with you.
We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account.
In certain circumstances, we may decline a request to exercise the requests described above, particularly where we are unable to verify your identity. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.
Please note that we can only process privacy rights requests for personal information processed by Seabourn. If you have interacted with another brand in our family of companies or any other third party, you will have to contact that brand or third party to exercise your privacy rights.
To access, modify or delete your personal information, please submit a request by:
To submit a request to opt-out of targeted advertising or personal information sales or sharing for targeted advertising, you must take both of the following steps:
Appeals. Depending on your residency and subject to certain limitations and exceptions, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request.
Minors. If you want to submit a privacy request on behalf of your minor child, you must provide sufficient information to allow us to reasonably verify your child is the person about whom we collected personal information and you are authorized to submit the request on your child’s behalf (i.e., that you are the child’s legal guardian or authorized representative).
We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history
We allow third-party advertising networks, social media companies, and other services to collect information about how you use our Sites. They use this information to show you ads on our Sites, other websites, apps, and devices you use. This information is usually collected through tracking technologies that recognize your device and gather details like what you click on, your browser type, the time and date you visited, your device ID, rough location, and other data.
We may share a common account identifier (like a hashed email or user ID) with third-party partners who use tracking technologies to find potential marketing audiences. These partners may use this information and combine it with data they collect or get from other sources, both online and offline. This helps them recognize you on different devices and platforms, like computers, mobile devices, and smart TVs. We and our partners use this information to show you ads and personalized content that match your interests, and to provide services like reporting, attribution, analytics, and market research.
MANAGING TRACKING TECHNOLOGIES. Some of our Services let you adjust your tracking preferences. For example, if our Sites have a cookie preferences tool, you can use it to change your settings for certain tracking technologies on that specific Site, device, and browser. You will need to do this for each device and browser you use.
If there isn't a cookie preference tool, you can use third-party tools to limit tracking. For example, most browsers let you change settings to limit tracking technologies, most email providers let you stop automatic image downloads that may contain tracking technologies, and many devices let you change settings to limit tracking in apps. Blocking tracking technologies might affect how well our Services work, and some features might not work at all. You might need to update your preferences on multiple devices or browsers. We don't control these third-party tools and aren't responsible if they don't work as expected.
MANAGING AD PREFERENCES. In addition to taking the steps set forth in the Managing Tracking Technologies section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. For example:
o Facebook. To learn more about your advertising preferences on Facebook Companies, click here.
o LinkedIn. To learn more about advertising preferences on LinkedIn, click here.
o Pinterest. To learn more about personalization and data, click here.
o Snapchat. To learn more about advertising and interest preferences, click here.
o Twitter. To learn more about privacy controls for personalized ads on Twitter, click here.
o TikTok. To learn more about ads and your data on TikTok, click here.
o Residents of Canada may visit the Your Ad Choices Website
o Residents of the United Kingdom may visit the Your Online Choices Website
o Residents of the European Union may visit the Your Online Choices Website
Please note that opting out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use. We may work with some tracking technology partners that do not participate in the DAA or NAI self-regulatory programs and these opt-outs will not have any effect on those partner activities.
Note that some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you may need to opt-out again.
o Google Analytics. We use Google Analytics to recognize you and link the devices you use when you visit our site or Service on your browser or mobile device, log in to your account on our Service, or otherwise engage with us. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners’ sites or apps” policy. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On, by visiting Google Website.
o Google Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager or by visiting NAI’s online resources.
o Adobe Experience Cloud. We may participate in the Adobe Experience Cloud and Adobe Experience Cloud Device Co-Op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. You can learn more about Adobe services and the Adobe Experience Cloud and how you can opt out of Adobe advertising solutions by visiting Adobe’s Website.
Though Seabourn Cruise Line provides fun for families of all ages, most of our online Services are not intended to be used by children, nor do we have actual knowledge that children are using these online Services. When we intend to collect personal information from children online, we take additional steps to protect their privacy, including:
If you believe that we might have inadvertently collected information from a child without appropriate parental consent, please contact us at Privacy@Seabourn.com so that we may delete the information as soon as possible.
Where we collect personal information about children (for instance, information provided by a parent or legal guardian, travel agent or other travel partner), we process such information in a manner consistent with applicable laws protecting the privacy of children’s data. For additional information about our practices regarding the collection of information from children, please read our Children’s Privacy Notice.
A. U.S. STATE PRIVACY RIGHTS
This section applies to you if you are a resident of certain states in the United States where privacy laws have been established, and provides additional information about our personal information processing practices relating to individual residents of these states.
COLLECTION AND USE OF PERSONAL INFORMATION. In the last 12 months, we have collected all of the categories of personal information described in our Privacy Notice. To learn more about the types of personal information we collect, the sources from which we collect it, and the purposes for which we use this information, please refer to How We Collect and Use Your Information of the Privacy Notice.
Sensitive Information. Some types of personal information we collect are considered "sensitive" under certain U.S. state privacy laws. This includes things like your social security number, driver's license number, passport number, payment card details, financial account information, health information, biometric data used for uniquely identifying someone, username and password, information from children, and precise geolocation data. We use this sensitive information for the purposes set forth in the How We Collect and Use Your Information section of our Privacy Notice where needed to run our Services, fulfill contracts with you, follow legal requirements, to protect life and for safety, and for other internal purposes consistent with law.
We do not sell sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising. However, depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit, or withdraw your consent for, our processing of sensitive information (as described in the Your Rights and Choices section below), except for where the processing of your sensitive information is necessary to provide you the services or otherwise required by law.
Deidentified Information. We may at times receive, or process personal information to create, deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.
Minors. We do not sell or, for the purposes of targeted advertising, share the personal information of consumers we know to be less than 18 years of age or other age specified by applicable law in your state of residence. If we wish to do so in the future, we will first seek affirmative authorization from either the minor (where the law allows) or the parent or guardian of a minor less than 13 years of age.
If you are under the age of 18 and you want to remove your name or comments from our website or publicly displayed content, please contact us directly at Privacy@Seabourn.com. We may not be able to modify or delete your information in all circumstances.
Authorized Agents. In certain circumstances, you may permit an authorized agent to submit requests on your behalf. The authorized agent must provide a letter signed by you confirming the agent has permission to submit a request on your behalf, or must provide sufficient evidence to show that the authorized agent has been lawfully vested with power of attorney.
For security purposes, we may need to verify your identity and confirm directly with you that you have provided the authorized agent permission to submit the request, and it may take additional time to fulfil agent-submitted requests. We may deny a request in the event we are not able to verify the authorized agent’s authority to act on your behalf. Please note that for privacy and security reasons, we will direct future communications to the data subject on whose behalf the request was made.
Notice of Financial Incentive. Notice of Financial Incentive. We offer various financial incentives. For example, the financial incentives we may provide include:
When you sign up for our email list or create an account, you join a financial incentive program. Joining is optional, and you can leave the program anytime. To opt-out and stop getting incentives, you may unsubscribe from our emails (for email-based incentives), close your account (for loyalty and reward program incentives), or request to delete your information. The incentives we offer are based on the value of your data to our business, based on our sole reasonable determination. We calculate this by considering the costs of collecting, storing, and keeping your data and providing the financial benefit.
The terms for each program are provided when you are invited to join. You can join by following the instructions given at that time. You can leave the program anytime by following the instructions or contacting us using the information in the Contact Us section below.
CALIFORNIA-SPECIFIC INFORMATION. California law requires us to notify their residents that in the past 12 months, we have collected and disclosed to our business partners the following categories of personal information, as described in detail above in the How We Collect and Use Your Information and How We Share Your Information sections: personal identifiers, customer records, commercial information, health or medical information, sensory information, biometric information, preferences, internet, network and device information, geolocation data, professional information,and background check information.
In the previous 12 months, we have sold for monetary or other valuable consideration, or shared for cross-context behavioral advertising purposes, the following categories of personal information to third parties consistent with the information in the How We Share Your Information section above: (i) Personal Identifiers; (ii) Commercial Information; (iii) Preferences; (iv) Internet, network and device information.
B . EUROPE PRIVACY RIGHTS
This section applies to you if you are a resident of a member state of the European Economic Area, the United Kingdom and Switzerland. The European Data Protection Regulation and corresponding law in the other European States not being member of the European Union requires us to to disclose certain information regarding the personal information we collect about you and your rights in respect of personal information that we hold.
Legal Basis for the Processing of Your Personal Information. Our processing of your personal information as described in the Section How We Collect and Use Your Information is based on the following legal grounds:
Please be aware that the United States’ laws have not yet been acknowledged as providing for a data protection standard which is adequate to the ones within your jurisdiction.
For more information about the safeguards relating to personal information transfers you may contact our Data Protection Officer by sending an email to Privacy@Seabourn.com.
Your Rights: For further information on how to exercise your privacy rights, you may contact our Data Protection Officer by sending an email to Privacy@Seabourn.com or visiting the Privacy Rights Request Form Page. You also have the right to lodge a complaint with the competent data protection supervisory authority. Information about how to contact your local data protection supervisory authority is available here.
C. BRAZIL PRIVACY RIGHTS
This section applies to you if your personal information: (i) is processed in the Brazilian territory; or (ii) has been collected in the Brazilian territory. Also, this section applies to you if the purpose of the processing activity is the offer or supply of goods or services within the Brazilian territory..
Termination of the Processing. Your personal information shall be eliminated after termination of the processing thereof, within the scope and technical limits of the activities, and conservation thereof shall be authorized for the following purposes:
D. CANADA PRIVACY RIGHTS
This section applies to you if you are a resident of Canada and the personal information we collect from you is subject to Canadian privacy laws.
Location of Processing. We and our respective service providers store and process personal data outside of Canada. The countries to which we transfer personal data may not provide you with the same legal protections you have under federal, provincial and territorial laws of Canada. However, we have implemented appropriate safeguards, including contractual requirements, to secure the transfer of your personal information.
E. CHINA PRIVACY RIGHTS
This section applies to you if: (i) your personal information is processed within the territory of the People’s Republic of China (excluding Hong Kong, Macau and Taiwan, the “PRC”), or (ii) you are within the territory of China and your personal information is processed outside of China for the purposes of providing goods or services to you, or analyzing or evaluating your behaviors. PRC law requires us to disclose certain information set forth below.
Processing of Sensitive Personal Information. Under the PRC law, sensitive personal information includes information regarding such as biometrics, religious beliefs, race, ethnicity, medical health, financial accounts, and location tracking, as well as the personal information of minors under the age of 14 (“Minor(s)”). For example, we may process your sensitive personal information in an incident, for health screenings, or for security purposes. We may process certain of your sensitive personal information only when we have your consent or another legal basis to do so. Where your consent is the legal basis for processing your sensitive personal information, we will seek your prior consent separately. For more information on our processing of your sensitive personal information, please refer to the How We Collect and Use Your Information section of the Privacy Notice.
Before processing a Minor’s personal information, we will seek consent from their parent or other legal guardian. For additional information about our practices regarding the collection of information from children, please read our Children’s Privacy Notice.
Legal Basis for the Processing of Your Personal Information. Our processing of your personal information as described in the Section How We Collect and Use Your Information is based on the following legal grounds:
Your Rights: In some cases, our ability to uphold privacy rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
Please also note that after an individual passed away, their next of kin may be able to exercise the individual rights of the deceased in accordance with law.
For further information on how to exercise those rights, you may contact our Data Protection Officer by sending an email to Privacy@Seabourn.com. You also have the right to lodge a complaint with a competent personal information protection authority.
F. HONG KONG PRIVACY RIGHTS
This section applies to you if any of our Hong Kong entities controls all or any part of the personal information processing in, or from, Hong Kong.
Your Rights: If you wish to access or correct your personal data, please contact the data protection officer at Privacy@Seabourn.com. If you wish to withdraw your consent to direct marketing, please send a request to us at Privacy@Seabourn.com, or by replying with the heading “unsubscribe” to any direct marketing communication from us.
We reserve the right to charge a reasonable fee to process any personal data access or correction request.
G. INDIA PRIVACY RIGHTS
If you reside in India, the following terms may apply to you as per applicable data protection laws. You may access this Privacy Policy in English or any language specified in the Eighth Schedule of the Constitution of India.
Your Rights: You have the right to request access, correction, completion, updating or erasure of your Personal Data and to withdraw consent to processing of your Personal Data. You also have the right to nominate an individual who shall, in the event of your death or incapacity, exercise your rights with respect to us processing your Personal Data.
For further information on how to exercise those rights, or if you have any questions, concerns, complaints or grievances regarding our privacy policies or our processing of Personal Data, you may contact our Data Protection Officer by sending an email to Privacy@Seabourn.com. You also have the right to lodge a complaint with the Data Protection Board of India.
Minors: We may collect and process the data belonging to minors (children under the age of 18 years) when you voluntarily provide them for the purpose of availing our services, or as applicable law otherwise permits. We will collect your express written consent on behalf of such minors along with evidence of your parenthood or guardianship of such children.
H . INDONESIA PRIVACY RIGHTS
This section applies to you if you are a resident of Indonesia. Notwithstanding anything contained above to the contrary, we may also process personal information about you in accordance with the Indonesian law.
I. JAPAN PRIVACY RIGHTS
This section applies to you if you are a resident of Japan, in accordance with the Act of Protection of Personal Information (the “APPI”) of Japan.
Inquiries and Complaints. We shall respond appropriately to requests permitted under the APPI including requests for inquiries and complaints regarding the handling of personal information. Please submit a request in the same way prescribed in “ACCESSING, MODIFYING OR DELETING YOUR INFORMATION”.
J. NEW ZEALAND PRIVACY RIGHTS
This section applies to you if any of our New Zealand entities or entities that are subject to the Privacy Act 2020 (New Zealand) (the “NZPA”) collect, hold or use or disclose all or any part of your personal information.
Your Rights: You have the right to request access to, or correction of, your personal information. If you wish to request access to, or correction of, your personal information, please contact us by sending an email to Privacy@Seabourn.com. If you wish to withdraw your consent to receiving marketing or promotional electronic messages, please do so by using the “unsubscribe” facility in the message itself.
Foreign Disclosures: We may from time to time disclose or transfer your personal information to persons located in countries outside of New Zealand. By providing your personal information to us, you consent to the transfer and/or disclosure of your personal information to persons located in countries other than New Zealand and the use, processing, storage and disclosure of your personal information by such persons and in such countries and acknowledge that such persons may not be required to protect your personal information in a way that, overall, provides comparable safeguards to those in the NZPA.
We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.
In the event that any information under our control is compromised as a result of a breach of security, we will take steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online and mobile transactions by not sharing your reservation number, username, or password with anyone.
DATA RETENTION. We will only store your personal information for as long as necessary to achieve the purpose of collection as set out in this Privacy Notice in accordance with our data retention policies, unless a longer retention period is required by applicable law. If we are required by applicable law to store your personal information beyond this period (e.g., for tax and commercial law reasons), we will delete, destroy or deidentify the personal information after the end of this storage period.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and disclosure of your personal information, the purposes for which we process the personal information, and the applicable legal requirements. After the expiry of the aforementioned retention periods, we will delete or anonymize your personal information.
If, after you sign up for our promotional emails, you unsubscribe from receiving our promotional emails, we will delete your personal information from our mailing lists. However, we might store your email address in a blacklist to ensure that you will not receive any further communication.
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after August 15, 2009. You may also provide your Redress Number, if available.
If you book commercial air travel within, into or out of the United States in conjunction with your voyage we will request this information from you and forward it to the TSA as required by law. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area.
TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.
We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the “Last Updated” date at the top of this page when we post changes to this Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on this website or our other platforms, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.
If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Notice means that you are consenting to the changes.
If you have any questions about this Privacy Notice or the website, please Contact Customer Service 1-866-442-4448.
Data Protection Officer If you live in the United States or any country other than European Economic Area, Switzerland, or the UK, the data controller responsible for your personal data is:
Carnival Privacy Office
Attn: Data Protection Officer
3655 NW 87th Avenue, Miami, FL 33178-2418
Email: Privacy@Seabourn.com
If you live in the European Economic Area, Switzerland or the UK, the data controller is:
Carnival UK Office
Attn: Data Protection Officer
100 Harbour Parade, Southampton SO15 1ST
Though Seabourn Cruise Line provides fun for families of all ages, most of our online Services are not intended to be used by children, nor do we have actual knowledge that children are using these online Services. When we intend to collect personal information from children through a mobile app or online service, we take additional steps to protect their privacy.
The privacy of our youngest users is very important to us. Children under 13 (in the US) or otherwise defined by applicable law (for example, under age 14 in China and Canada, under age 16 in the EEA, or under age 18 in India and Indonesia) (“Child” or “Children”) may download our mobile apps or use our online services and use them with limited functionality without providing any personal information. If a Child creates a login profile and we determine the Child is underage, the we will seek express authorization of a parent or legal guardian before the Child will be permitted to provide additional personal information, make purchases, or engage the chat functions.
Please contact us at Privacy@Seabourn.com if you believe we have inadvertently collected personal information from a Child without necessary parental consent so that we can delete this information as soon as possible.
When we recognize a Child is using an application or online service, the following policies and practices apply:
How a Child’s Personal Information is Collected. During registration, we collect the person’s first and last name, date of birth, and booking number (optional) to find them in our booking systems.
If we see the person is a Child, we use the parent or guardian's contact information from the reservation to notify them and ask for consent for the Child to use the app fully.
We automatically collect information about how the Child uses the app or online service and their device, like a device ID, other persistent identifiers, operating system, and settings. This helps us run the app, monitor and improve our Services, and for other internal purposes.
If a parent or guardian allows the Child to use chat and purchase features, we collect the Child’s chat messages, chat usage data, and purchase records.
How a Child’s Personal Information is Used and Shared. We use the personal information collected to provide features in the applicable service or app, like letting the Child view the ship's schedule, choose activities, use chat (if allowed), and choose photos taken on the ship. With the parent or guardian's consent, the Child can make purchases on board or access internet services. The Child's information may be shared with staff to help with purchases and dining requests, and purchase details will be shared with the parent or guardian. With the parent or guardian's consent, the Child can use the Shipmates chat to talk to approved individuals. We recommend parents supervise their children using the chat. The Child's location data on the ship will be shared with the parent and approved members of the booking party. We may also use the Child's information to improve the onboard and app experience. We will not use the Child's information for personalized ads.
How Parents May Access and Control a Child’s Information. At any time, parents can withdraw consent for further collection of personal information from the Child through the App and can request that we delete from our records the personal information we have collected in connection with the App. Please keep in mind that a request to delete records may lead to a termination of an account or other service, and that we may not be able to delete information that we need to retain for certain legal or business records.
To access the information we have collected from the Child:
(1) Parents can request access to and delete their Child’s personal information by logging on to the Child’s account through the Child’s mobile device. Parents will need their Child’s username and password.
(2) Parents can contact Guest Services to request access to, change, or delete their Child’s personal information by visiting the Guest Services desk on board. If you believe your child is participating in an activity that collects personal information and you or another parent/guardian have NOT given consent for, please feel free to contact us Guest Services.
Retention of Children’s Data
We retain the information collected from the Child only as long as necessary to provide the Services and fulfil our internal business purposes.
Contact Us
Please contact us if you have any questions about how your Child’s personal information is collected, used, shared, or stored or if you would like to access or delete your Child’s personal information: