Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy. Please arrive at the ship no later than one hour prior to scheduled departure.

Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans for two guests. Private van transfers can also be arranged for a minimum of four guests traveling in the same group. A standard private sedan will accommodate two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.

We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be either purchased in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.

Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer and charges are non-refundable. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.

Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.

Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.

Transfers from the port city airport to the ship on day of sailing and from the ship to the port city airport on the day of disembarkation are available for purchase from Seabourn. Transfers are available to Fly Cruise guests and to guests who have independent flight plans. Reservations and payment are required at least 14 days prior to your sailing date. Guests with independent flight arrangements must advise Seabourn of this information at least 14 days prior to sailing. You may take advantage of our Online Check-in to submit your information or call:

• United States: 800-426-0327
  • Monday-Friday: 5:00am to 7:00pm PT
  • Saturday and Sunday: 6:00am to 5:00pm PT
• United Kingdom: 0843 373 2000
  • Monday-Friday: 9:00am to 6:00pm UK
  • Saturday: 9:00am to 5:00pm UK
  • The office is closed on Sunday
• Australia: 13 24 02
  • Monday-Friday: 8:30am to 7:00pm AET
  • Saturday: 9:00am to 5:00pm AET
  • The office is closed on Sunday
• European Union: Within Netherlands: 0800 1872 1872, Outside NL: 00800 1873 1873
  • Monday-Friday: 9:00am to 6:00pm CET
  • Saturday: 9:00am to 4:00pm CET
  • The office is closed on Sunday

Seabourn's Air/Sea guests, and those who purchased a transfer from the airport: After you land, claim your luggage, and (when applicable) clear Customs, Seabourn Representatives will direct you to your transportation. You will recognize our representatives by their Seabourn signs. If you don't see our representatives, please have one paged. Please note: This service is available only on days of sailing. Seabourn pre-cruise land extension guests will find transfer details in their itinerary.

 

Guests traveling independently are responsible for their own transfer to the ship. Please arrive at the ship no earlier than your preassigned embarkation time on your cruise ticket but no later than one hour prior to scheduled departure.

 

Hotel-Only Stays
We can suggest luxury hotels in the cities where you both embark for your voyage and disembark after your cruise. Relax and explore from renowned establishments compatible with your Seabourn cruising lifestyle. We'll make it easy, by including private airport, hotel and ship transfers, and daily breakfast. Hotel-only stays are ideal for the savvy independent traveler who wants to explore the city on their own! Book as many hotel nights as you would like, then build upon that foundation with your own self-designed itinerary. The cities chosen for embark/disembark are often even more exciting than any of the port stops, so be sure to maximize your vacation plans to include hotels both pre- and -post cruise! Information and hotel suggestions will be included in your preliminary cruise documents, or feel free to call us. Note: Seabourn is unable to arrange hotel stays at properties that we do not have established relationships with, but we’ll happily arrange for any of your transportation needs (see Pre- and Post-Cruise Transfers FAQ).

 

Multi-Day Journeys
For guests wishing to extend their time in the chosen embark/disembark city we recommend booking multi-day Journeys, specially designed for intimate, small groups. Journeys are escorted by professional guides who will illuminate cultural and historic aspects throughout your stay. Journeys offer a variety of inclusions such as sightseeing, some meals, museum tours and more. Journeys are ideal for guests who want to leave the day-to-day planning with a local tour operator. The operators with whom Seabourn partners are experts in their field, and they carefully craft multi-day itineraries to fit the discerning tastes of Seabourn guests. Educational, fascinating and fun, Seabourn Journeys are truly a once-in-a-lifetime experience and are an ideal way to ensure that you make the most of your cruise vacation. After all, you don’t know when you’ll be returning, so make the most of your pre- and post-cruise experience!

4- or 8-Hour Sightseeing

Another option that many guests choose is to combine a hotel-only stay with the conveniences of a 4- or 8-hour Car & Driver sightseeing option. Seabourn is able to offer sedans for 1 or 2 persons, or vans for 3 or more persons. The per-vehicle price includes use of your chosen vehicle, Driver and separate English-speaking Guide. If you have a specific itinerary in mind, the Driver/Guide will work with you to ensure that your sightseeing expectations are met. Or, if you’re like most people, you may want to let the Driver/Guide do the work and let them craft a custom itinerary for you. Either way you can’t go wrong! These Car & Driver sightseeing options are an ideal way to explore the city with a minimal time commitment. You’ll see the absolute best the city has to offer.

If you are arriving or departing on the day of embark/disembark, Car & Driver sightseeing options also offer a perfect solution for transportation between the airport and ship, airport and hotel or hotel and ship. Likewise, Car & Driver options can be an ideal way to spend time while waiting for hotel check-in or to avoid waiting at the airport for your return flight home. Some people have even used their Car & Driver to take them to an elegant local restaurant, a perfect way to relax and reminisce after an unforgettable Seabourn cruise. Regardless of how you choose to make use of your Car & Driver, you can rest assured you will receive safe and reliable transportation, informative narration and unmatched professionalism. Available in either half-day (4-hour) or full-day (8-hour) increments. And, if you find that you need additional time, you can pay your Driver/Guide directly on an hourly basis to increase your allotted sightseeing time. Note: Car & Driver options do not include entrance fees, Driver/Guide gratuities, meals or other inclusions.

Custom Arrangements

Do you have your own once-in-a-lifetime custom tour in mind? We’d love to hear about it! E-mail the Hotel & Tour Management Department of Seabourn at LandPrograms@Seabourn.com and tell us where you’d like to go. Custom sightseeing and multi-day Journeys can be arranged in conjunction with any embark/disembark port. Custom arrangements may include, but are not limited to: sightseeing options in a language other than English, museum visits and pre-arranged meals. You may also customize one of our existing Seabourn Journeys based on your specific needs, such as added or alternate tours, additional nights, first class airfare and more. We are happy to work with you on any custom request. Note: Kindly allow at least 3 weeks prior to the start of your cruise to send us your detailed itinerary request. We will be in touch as quickly as possible to discuss your travel requests.

Some countries impose an arrival or departure tax, which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.

On days of sailing, Seabourn representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Seabourn signs. If you don't see our representatives, please have one paged. Please note: This service is available only on days of sailing.

We are pleased to offer Flight Ease^®, featuring transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day. Flight Ease^® offers convenient booking assistance by one of our experienced Reservations Agents, competitive pricing, 24-Hour assistance and next port protection while you are en route to your cruise. If you are interested in greater flexibility when booking an air schedule, our Flexible Fares may be the option you are seeking. If you are sure of your plans and looking for potentially lower air rates, our Restricted Fares may work best for your travel schedule.

Flight Ease^® is offered at an additional charge to your cruise fare. Certain conditions and restrictions apply.

If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

Flight Ease® Terms and Conditions

Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government- imposed taxes or fees. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket. Tickets are nontransferable and name changes are not allowed. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights.

Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the entire air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under Seabourn Shield.

Government-Issued Identification

For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. For guests with Seabourn’s Flight Ease® plan, name spelling corrections may result in a higher air rate, loss of space and/or change fees. Visit www.tsa.gov for more details.

Air Rates/Taxes and Fees

Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include flight taxes and fees. Some countries impose an arrival or departure tax which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.

Seat Assignments

Seat assignments are controlled by the respective airlines but may be requested for most flights in the Flight Ease® system based on the availability in the airline’s reservation system at the time of booking. If you require assistance to request specific seats, we recommend that guests contact the airline(s) directly once you receive your air confirmation. Seat assignments are not guaranteed and are subject to change at the discretion of the airline without notice due to schedule changes, equipment changes or other unforeseen circumstances. Some airlines charge additional fees for seat assignments. Any fees related to seat assignments are collected by the airlines directly. Some low-cost fares do not allow pre-assigned seats. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.

Airline Service Requests and Baggage Charges

Please contact each airline directly to request meals, oxygen, wheelchair, or other assistance, using your air confirmation code to access your flight reservation.

Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines.

Airline Schedule Changes

Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Seabourn is not responsible for airline schedule changes. Seabourn will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change are the responsibility of the guest.

Air Changes/Cancellations

Changes initiated by guests to the air booking may require cancellation and rebooking of flights at the current available rate. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made to Flexible Air prior to the cruise final payment due date. Cancelling your cruise for any reason will cancel any air bookings associated with the cruise, and fees will be applied if applicable. Contact our support line at 1-800-628-4771 if you require assistance with changes.

Next Port Protection

If you have booked your air travel through Seabourn and experience travel delays due to an airline service disruption, such as a flight delay, cancellation, or re-route on the day you are en route to your cruise, that will cause you to miss your original port of embarkation, Seabourn will work with the airline to find reasonable alternate flights to the next appropriate port at no additional air cost to the guest. Contact our support line at 1-800-628-4771 to request assistance.

Factors taken into account in determining the appropriateness of a port of call include, but are not limited to:

• where in the original itinerary the port is located
• airport / port infrastructure
• visas and other legal documentation that may be required
• application of the Passenger Services Act to the new itinerary
• comparability of cost, flight connections, and travel time required (any unused value on the original air ticket will be used to offset the cost of the new air ticket)

Note: If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

Liability And Relation with Airlines

As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Seabourn on a Seabourn charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Seabourn charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.

Overnight Hotel Accommodations

It may be necessary for Seabourn guests to overnight en route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is included in the air price. If guests choose to add additional hotel nights, the complimentary hotel night will be forfeited as the airline schedule will no longer require an overnight to assure timely arrival to the ship. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed. Guests are always responsible for meals and items of a personal nature.

Transfers

Please refer to Transfers.

Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a telephone number contact. (Reconfirm international flights 72 hours prior to your departure from home.) Also, please remember to confirm all flights booked directly by your travel advisor.

Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, have your identification, travel documents and tickets readily available. Seabourn cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels. Your travel advisor, however, may assist with these arrangements.

From time to time, guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines:

First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Working directly with the carrier is important as the airlines are usually able to arrange alternate flights.

If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans.

Ask the airline to immediately advise our Air/Sea Department or call us yourself at 1-800-628-4771. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For further information on our relationship with airlines, please refer to your Cruise Contract.

If you have purchased air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

No. When using Seabourn Private Air, guests charter the entire aircraft – the price does not vary with the number of passengers. The more people on a private jet, the lower the per person cost.  

The number of seats varies by type of charter jet. Light charter jets can carry 5-8 passengers, mid-size jet air charters 7 or 8 passengers and heavy private jets 9-16 passengers.  Seabourn Private Air can accommodate groups of any size upon request.

Thousands of large and small airports serve private aviation.   Guests use a special terminal called a fixed base operator terminal, or FBO. These facilities are friendly and comfortable. FBO personnel know whom to expect,  and they both greet and escort  guests to the aircraft for boarding.  Guests departing on Seabourn Private Air from a large commercial airport can expect to use a similar FBO facility away from the main terminal. Passengers on commercial aircraft rarely ever even know these elite FBOs exist.

With prior arrangements, Seabourn guests may arrive as few as 10 minutes before departure. Depending on the facility and the needs of the guests, guests may be driven directly to the aircraft for boarding.

Yes, private jets can land at most major international airports. Most commercial airports offer private lounges and facilities exclusively for private jet passengers. The guest experience at these facilities, whether at large or smaller airports, can be one of the highlights of a private charter.

Yes, most Seabourn Private Air flights offer Wi-Fi capability.

Yes, restroom configurations and amenities will vary depending on jet type and size.  Some Seabourn Private Air flights offer a bathroom with stand-up shower.

Each passenger boarding Seabourn Private Air will need a valid passport for international flights or a drivers license for domestic flights. A visa may also be required for visiting certain countries as per the cruise itinerary.The same documentation is required for passengers travelling by private jet as for those travelling on commercial flight. As with commercial flights, it is essential that all passengers pass the immigration requirements for the country being travelled to. Private jet flights are ticketless.

Most, if not all, airports offer wheelchair accessibility. Immediate boarding at the FBO makes private jet boarding easy for people needing special assistance. All passengers are escorted or driven directly to the steps of the aircraft. A ramp may be used for boarding. Aboard the Seabourn Private Air aircraft, wheelchairs can be placed in cabin storage, rather than in the luggage bay. Increased leg room, more comfortable seating and private amenities make the flight comfortable for all passengers.  If special medical care is required, such as an ambulift, guests may be limited to certain terminals and aircraft with these facilities. 

Depending on the type of aircraft and length of flight Seabourn Private Air guests will have different catering options available. Light aircraft do not offer hot food. All Seabourn Private Air catering meets Seabourn-standard.  Guests may make any request they desire, including catering from local hotels or restaurants can be requested. Special dietary requests will be accommodated without extra charges.  Seabourn brands, such as Regiis Ova caviar and Champagne Montaudon as well as guests individual choice in spirits are included with every flight.   

While some aircraft require a cabin attendant on board, others may not. If an attendant is not required, cabin attendants may be available upon request.  A flight attendant is required on heavy jet charters. 

The flying speed of a private jet varies dramatically depending on the type of aircraft, however many smaller jets are slower than commercial airliners. The time saving of flying privately is made on the ground. With minimal check in times and no delays waiting for luggage, flying by Seabourn Private Air is usually much faster than using a scheduled airline. Also on longer flights Air Traffic Control (ATC) may be able to offer private jets many more direct routes than scheduled airlines. This is because most private jets have a higher rate of climb and can fly higher than scheduled airlines.

Compliance with customs and immigration procedures is required for all private jet flights. For private jet customers, these procedures are often transparent or streamlined and, in most cases, they are completed prior to flight. At larger airports, private jet terminals have dedicated customs and immigration staff. At smaller airports, it is rare for passengers to see or interact with Customs and Immigration officials, although they are aware of each flight and occasionally meet a flight at the destination airport.

Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Seabourn date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.

Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver's license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.

PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Seabourn's website or by calling your travel advisor, Seabourn, or a advisor visa service. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

For U.S. and Canadian Citizens:

Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:

• Passport (recommended travel document) (valid for travel by air, land and sea)
• Passport Card (valid for land and sea border crossings only)
• U.S. or Canadian Issued Enhanced Driver's License (EDL) – (valid for land and sea border crossings only, not valid on Yukon Land+Sea Journeys due to air travel included in the journey)*
• Other documents approved by the Department of Homeland Security

For a list of approved documents visit: https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative.

*The EDL driver's license, or non-driver photo identification, is offered in the U.S. states of Michigan, Minnesota, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship.

Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver's License.
U.S. citizens on U.S. roundtrip or "closed-loop" cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid US passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards.

However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). A passport is still the preferred document.

PLEASE NOTE: WHTI-compliant documents are only acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.

Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified original.

Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Seabourn requires that all guests must be in possession of a valid passport. Seabourn has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Seabourn cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.

PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.

For more information regarding passports and WHTI-compliant documents, please visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.

Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

FOR NON-U.S./NON-CANADIAN CITIZENS: Seabourn highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please carefully verify the existing identification requirements for your particular travel situation.

In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.

Your health and safety is our top priority as we provide you with the luxury experience you expect from Seabourn Private Air. Each flight is operated with health and safety protocols designed for today’s travel environment. Traveling with Seabourn Private Air has the distinct advantage of smaller aircraft and private air terminals, giving you discreet access away from the crowds.  

The jets undergo a deep cleaning procedure in between all flights, ensuring they meet all applicable U.S. Centers for Disease Control and Prevention guidelines. The Main Cabin, Galley, Lavatory, Crew Area, and Baggage Compartment are thoroughly cleaned utilizing approved aviation grade cleaners. The surfaces in each area are wiped down to kill viruses and bacteria on contact with the approved cleaning agent for the material being cleaned.

Flight crew are required to wear masks on all flights and will be supplied with other sanitizing items for each flight. Guests will be required to wear masks in the presence of crew members. Under the current health environment, flight crews will minimize direct contact with guests onboard but remain ready and available to provide service during your flight.

BOOKING INFORMATION

Government-Issued Identification
For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. For guests with Seabourn’s Flight Ease® plan, name spelling corrections may result in a higher air rate, loss of space and/or change fees. Visit www.tsa.gov for more details.

Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government-imposed taxes or fees. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable and name changes are not allowed. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights.

Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the entire air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under Seabourn Shield.

Air Rates/Air Taxes and Fees
Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include flight taxes and fees. Some countries impose an arrival or departure tax which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in local currency. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.

Airline Service Requests and Baggage Charges
Please contact each airline directly to request meals, oxygen, wheelchair, or other airport assistance, using your air confirmation code to access your flight reservation.

Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines.

Air Changes/ Cancellations
Changes to the air booking initiated by guests may require cancellation and rebooking of flights at the current available rate. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made to Flexible Air prior to the cruise final payment due date. Cancelling your cruise for any reason will cancel any air bookings associated with the cruise, and fees will be applied if applicable.

Airline Schedule Changes
Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Seabourn is not responsible for airline schedule changes. Seabourn will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change are the responsibility of the guest.

Seat Assignments
Seat assignments are controlled by the airlines but may be requested for most flights in the Flight Ease® system based on the availability in the airline’s reservation system at the time of booking. Seabourn has no control over seat assignments. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. Seat assignments are not guaranteed and are subject to change at the discretion of the airline without notice due to schedule changes, equipment changes or other unforeseen circumstances. Some airlines charge additional fees for seat assignments. Any fees related to seat assignments are collected by the airline directly. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.

Liability and Relation with Airlines
As the air rates we use are based on capacity-controlled, promotional and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, the air travel is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Seabourn on a Seabourn charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Seabourn charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.

Transfers
Seabourn’s Flight Ease® program includes group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, group transfers will be forfeited; private transfers may be purchased through Seabourn if desired. Seabourn land/hotel programs include appropriate transfers between the airport, hotel, and pier.

Overnight Hotel Accommodations
It may be necessary for Seabourn guests to overnight en-route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is included in the air price. If guests choose to add additional hotel nights, the complimentary hotel night will be forfeited as the airline schedule will no longer require an overnight to assure timely arrival to the ship. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed. Guests are responsible for meals and items of a personal nature.

Guests with Independent Flight Arrangements
We recommend that you schedule a minimum of 3–5 hours both at the beginning and end of your cruise to allow for transfers, customs clearance and airport security checks.

Note: If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

GENERAL TERMS AND CONDITIONS

FLIGHT EASE®

FLEXIBLE

• Prices and Availability are not guaranteed until the cruise and air booking are paid in full. Provided you have not requested early ticketing, no fees will be charged for changes or cancellations to the air booking made prior to the cruise final payment due date.
• Changes to the booking after the cruise final payment due date may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge.
• Cancellations after the cruise final payment due date will incur a fee, up to the full cost of the ticket, per ticket.
• Tickets are nontransferable.
• In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. The original airfare and schedule may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge.
• Prices are for e-tickets, per person, and include flight taxes and fees.
• Prices do not include baggage fees or other fees of up to $200 for the first or second checked bag. Please contact the airline for further details.
• After ticketed departure time, no changes are permitted, and ticket has no value if the ticketed flight reservation was not cancelled prior to flight time.
• I have the documentation necessary for this trip, including passport and visas. I accept that having these documents is my responsibility and not that of Seabourn.
• Reconfirming flights prior to trip date is the responsibility of the guest.
• Prices are subject to increase prior to the time you make full payment for your Seabourn booking. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. By selecting this checkbox, you expressly acknowledge your acceptance of these conditions (i.e., increases before full payment and increases attributable to government-imposed taxes or fees after full payment) applicable to your purchase.
• Cancelling your Seabourn booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable.
• Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.

RESTRICTED

• Full payment for air reservation is required at the time of air booking. Prices and availability are not guaranteed until the air booking is paid in full.
• Tickets are nonrefundable. Any changes will result in the cancellation of the entire air booking.
• Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The air carrier may generate a Future Air Credit (FAC) memo. FACs are notations in the booking that show the guest has an outstanding credit with the cancelled airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are non-transferable and non-refundable. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under Seabourn Shield.
• Tickets are nontransferable and name changes are not allowed.
• Prices are for e-tickets, per person, and include flight taxes and fees.
• Prices do not include baggage fees or other fees of up to $200 for the first or second checked bag. Please contact the airline for further details.
• After ticketed departure time, no changes are permitted, and ticket has no value if the ticketed flight reservation was not cancelled prior to flight time.
• I have the documentation necessary for this trip, including passport and visas. I accept that having these documents is my responsibility and not that of Seabourn.
• Reconfirming flights prior to flight time is the responsibility of the guest.
• Cancelling your Seabourn booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable.
• Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.

Flight and Fare Search Results – This website utilizes the SABRE (GDS) global distribution system availability and fares assigned to our location(s), which returns a wide range of flight(s) choices and rates in our contract fares and restricted published fares, but not ‘all’ fares. Some flights and fares are not displayed due to the limitations of the system, available airline tariffs, and cruise requirements and parameters. Fares displayed include air transportation, group transfers between the airport and the pier on the day of embarkation/ disembarkation, and overnight accommodations if necessary due to airline schedules and/or availability, as well as next port protection and 24/7 flight assistance provided by Seabourn on the day you are en route to your cruise.

Seabourn Cruise Line, upon evaluation of customer and security concerns, has implemented a "no visitor" policy and regrets any inconvenience this may cause. However, friends may easily arrange to send an on board gift directly to your stateroom. Or you may throw a party of your own for fellow guests. Please explore <a href="https://book2.seabourn.com/secondaryFlow/login" target="_blank">Gift Collection bookings</a> for more information.

The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

For the comfort of all guests, most public areas on board, as well as guest suites, are smoke-free.

Cigarette smoking is permitted in the following areas:

• Smoking of electronic cigarettes is permitted in guest suites. 

Outside smoking of cigarettes, cigars and pipes are permitted in designated areas of Seabourn Venture and Seabourn Pursuit:

• The designated smoking area is the starboard half of the Sky Bar open deck.

Outside smoking of cigarettes is permitted in designated areas of Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore and Seabourn Ovation:

• The designated smoking area for all ships is the starboard half of the Sky Bar open deck.

• Cigarette, cigar & pipe smoking is allowed on the starboard half of the Seabourn Square outside deck.

Inside smoking of cigarettes is not permitted. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board. Smoking is not permitted on open decks during fuel bunkering operations in port. Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies. If you have any doubts about any area, please consult your onboard staff.

Any guest who smokes inside staterooms or on adjoining verandas in violation of our policy will be charged a US$250 cleaning fee per day of violation.

Located on Deck 12 of Seabourn Encore; The Retreat is a sanctuary, outfitted with custom details and modern elements to create the ultimate serene space. A tranquil setting housed in a distinctive flower-shaped canopy that shields guests from sun and wind, The Retreat is ringed with 15 private cabanas designed as individual luxury living rooms that each feature a large HD flat screen television and a refrigerator stocked with a personalized selection of beverages. An additional spa Treatment cabana is also available for guests to enjoy personalized spa services.

The Retreat is located around a central whirlpool with step-up access to water maintained at an inviting temperature. Up to 30 guests can stretch out on comfortable sun loungers; pull up a bar stool or take a table seat for champagne and cocktails custom created by Seabourn mixologists; or enjoy a selection of bites from a specially designed menu. A selection of amenities include fresh fruit baskets, premium sun lotions, Evian mist spray, plush towels and bathrobes, while a dedicated Retreat Concierge are available to satisfy guest requests.

1. Where is The Retreat located?
The Retreat is located on deck 12 at the forward section of Seabourn Encore.

2. What are The Retreat’s hours of operation?
The Retreat is open daily from 9 AM until 6 PM

3. How can I rent a cabana at The Retreat?
Reservations can be made online prior to sailing or via Guest Services onboard, located at Seabourn Square on deck 7. We recommend reserving a cabana no later than 24 hours in advance.

4. What is the rental fee for a cabana?
The cabanas are available for rent for $149 per port day and $249 per day at sea.

5. What is included in the rental fee?
The rental fee includes the exclusive use of a cabana at The Retreat.

• Retreat concierge
• Specially designed Retreat food & beverage menu
• Premium Champagne
• Complimentary wine selection available
• Full service bar with mixology exclusive cocktails, smoothies and fruit juices
• Minibar stocked with Voss water, premium juices and soft drinks (no alcohol)
• Caviar service
• US$50 spa credit per cabana
• High end glossy magazines
• Bathrobes, flip flops and towels
• High end sun lotion, after sun, cooling gel and lip balm
• Seabourn’s signature Molton Brown hair and body products
• Evian mist spray
• Cold towels
• Tropical cut fruit baskets
• Face towels

6. Can guests book cabanas for their entire cruise?
Yes, dependent on availability.

7. Is it possible to book more than one cabana the same day?
Yes, dependent on availability.

8. What’s the minimum age allowed at The Retreat?
The minimum age is 18 years old.

9. How many guests are allowed the exclusive use of a cabana?
Each cabana can hold two guests comfortably. Three guests are allowed to use the same cabana if they all stay in the same suite. Single guests are allowed to invite a second person to join them at no extra cost.

10. Is wifi available at The Retreat?
Yes, high-speed wifi is available in the area. For pricing, please contact Guest Services onboard.

11. How much do I pay for renting one of the iPads available at The Retreat?
The iPads available at The Retreat are free of charge. One iPad per cabana. The iPads have the Pressreader ® app installed on them, which will update daily. All iPads should stay at The Retreat. Guests are required to sign a waiver to receive an iPad.

12. How can I book a spa treatment at The Retreat?
Spa treatments at The Retreat can be booked via Guest Services onboard, located at Seabourn Square on deck 7. If you are already at The Retreat, please contact The Retreat Concierge to book a treatment. We recommend to book spa treatments as early as possible as space is limited.

13. Can I apply the $50 spa credit towards any spa treatment I pre-booked?
Yes. The spa credit can be used towards any spa treatments and spa products available onboard, including treatments in the spa cabana in The Retreat.

14. What is the cancellation policy and how do I cancel my cabana reservation?
All reservations can be changed and/or cancelled up to 24 hours in advance. Changes/cancellations within 24 hours of the reservation are subject to a 100% change/cancellation fee. To change/cancel your reservation, please contact Seabourn or Guest Services onboard.

Although most services on board Seabourn are included in your cruise fare (such as restaurant dining room service, complimentary spirits and wines, entertainment programs and the services of a highly trained staff), discretionary purchases such as those listed below will be charged to a shipboard account which will be opened for you.

• Dry cleaning, laundry and valet service
• Premium liquor and wine
• Beauty salon, massage and other spa treatments
• Internet, telephone calls, and faxes
• Shore excursions and travel arrangements
• Medical consultation and medication
• Miscellaneous dining room charges, such as those for entertaining guests
• Gift Shop purchases
• Casino charges

To activate your onboard account, simply register a valid credit card at embarkation and sign a charge slip. This will relieve you from settling your account at the end of the cruise. Instead, a detailed statement will be delivered to your Suite the night before disembarkation and processed automatically at the end of the voyage. Any additional or late purchases will be automatically charged to your credit card. In addition, you may obtain a final statement to resolve any questions regarding your onboard account from Guest Services before disembarking.

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Onboard accounts are in U.S. dollars and may be settled by U.S. dollar cash or traveler's checks or a major credit card before disembarking the ship. Guests may use Visa, MasterCard, Diners Club, American Express or Discover. If you do not register a valid credit card at embarkation you may arrange to have U.S. dollar funds transferred to the ship and made available for you on board. This can be organized through any of our offices and must be done no later than 15 days prior to embarkation.

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As all prices and currency on board the ship are in U.S. dollars, we encourage you to carry personal funds in the forms of U.S. traveler's checks, both for convenience and safety. These can be cashed on board. Personal checks or letters of credit cannot be honored. Cash advances against your onboard account or any form of credit card card are limited and at a 3% service charge. For your convenience, currency exchange between USD, EUR and GBP is available from Guest Services. At other ports of call, information on the most convenient exchange facility will be available on board.

View Balance of Payment Due Date

Tipping is neither required nor expected.

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn's on board "no tipping" practice. Tipping of guides, drivers and other independent ground staff is at the individual guest's discretion, anticipated and appreciated.

Information about COVID-19 Vaccine requirements can be found in our Health & Safety pages.

Requirements vary considerably for different areas of the world, and are subject to change at any time. Seabourn informs you of current health requirements; however, the guest is responsible for acquiring all required vaccinations. To avoid potential health problems before and during travel, international travelers can take a number of simple steps:

 

• Contact your local personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical vaccination recommendations for your intended itinerary.
• It is important to specifically address Malaria recommendations and Yellow Fever requirements.
• Obtain all necessary vaccinations and preventative medications, ideally 6-8 weeks prior to departure to allow for them to take effect.

 

An International certificate, approved by the World Health Organization, is the best documentation that inoculations and vaccinations have been performed, and is accepted by health officials at all ports of call. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.

Onboard medical facilities are equipped to provide care for unexpected illness and accidents. These basic facilities are not intended or designed for ongoing treatment of pre-existing conditions. If you anticipate a need for medical services, your special requirement must be cleared in writing with Seabourn before your booking can be finalized.

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. A guest must be at least 6 years of age at the time of embarkation in order to sail on voyages to Antarctica or on Expedition Cruises. Expeditions require guests to be at least 6 years of age.

We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.

Guests with special dietary needs are asked to notify Seabourn at the time of booking or at the latest, six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalize your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.

 

Every effort will be made to comply with special dietary requests.

 

For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction. For additional information please visit the Accessible Cruising section of our website.”

Guests who require special facilities and/or services during their Seabourn cruise are requested to please complete the Seabourn Special Requirements Information Form (SRI). This information is necessary so that we will be aware of any special requirements you may have, and will enable us to make specific arrangements in order to accommodate your needs.

This form is for guests whose requirements may include the following:

• Mobility needs
• Severe allergies, including food-related allergies
• Guests with Diabetes
• Guests with respiratory needs
• Guests requiring the use of a service animal

Download the Seabourn Special Requirements Information Form (SRI), then please fax or email the completed form to +1 (206) 501-2904 or access@seabourn.com.

For additional information please visit the Accessible Cruising section of our website.

Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Bring along a record of all your vaccinations and check with your health care provider four to six weeks before departure, as vaccination requirements and recommendations may change.

Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality's (SATH) "Access to Freedom" award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.

The Importance of Planning Ahead

Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact Guest Accessibility and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.

Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

For additional information on the ship's facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact Guest Accessibility at:

Phone:	866-530-2193 (or locally at 206-626-9183)
TTY:	800-254-8669
Email:	access@seabourn.com

For post sailing questions or concerns please contact our Guest Relations Department at:

Phone:	800-628-2298 (or locally at 206-626-9181 )
Email:	guestrelations@seabourn.com

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website at https://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

Yes, our vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite you need to know about some limitations that adversely impact maneuverability, especially ingress and egress. Most entry doors and bathroom doors in non-accessible suites measure 23 inches wide. Bathrooms have a doorsill and the bathtubs are often difficult to negotiate for guests who have limited mobility. Passageways within the suite may be too narrow for a wheelchair or scooter to maneuver throughout the suite.

Accessible Suites offer features such as wider entry doors to the suite and bathroom measuring a minimum of 32 inches wide, accessible showers with grab bars, benches/seats, and hand-held shower heads as well as lowered closed and towel rods.

Accessible suite numbers are detailed in the section below by ship and their locations are noted on the deck plans for each ship within the “Onboard Life” section of this website.

Note: For safety reasons, mobility devices must be stored and charged in the guest’s suite.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

Seabourn Venture and Seabourn Pursuit
Suites 825, 824, 800, 738 and 737 have transfer shower configurations.

Seabourn Encore and Seabourn Ovation
Suites 1132, 1012, 664, 665, and 550 have transfer shower configurations.
Suite 1191 has a roll-in shower configuration.

Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest
Suite 635 has a transfer shower configuration.
Suites 913, 813, 815, 619, 619 and 408 have roll-in shower configurations.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For the safety of all our guests and crew and to enhance accessibility, Seabourn strongly recommends that all personal electric mobility equipment meets the following criteria:

Width:	23" maximum in order to be accommodated in a standard suite, unless collapsible to a width of 23" or less
Weight:	100 lbs. maximum without battery
Batteries:	Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only

We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact Guest Accessibility so that we can discuss your requirements.

For the safety of all guests and crew:

• Scooters and other mobility equipment need to be securely stored and charged in the guest's suite; not in hallways or elevator lobbies.
  
  
• Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the **“What Are My Ship Transfer Options”** section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Special Needs at Sea
Phone:	800-513-4515 (or locally at 954-585-0575)
Fax:	800-513-4516
Email:	info@specialneedsatsea.com
Website:	SpecialNeedsAtSea.com

Scootaround
Phone:	888-441-7575 (or locally at 204-982-0657)
Email:	info@scootaround.com
Website:	Scootaround.com

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.

Tender List by port

As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.

Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.

Airports and/or Train Stations
Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn is not able to arrange for wheelchair assistance at airports or train stations.

Land Tours and/or Shore Excursions
If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact Guest Accessibility. Please advise Seabourn as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Seabourn to provide an estimate of additional associated costs.

Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Seabourn. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Seabourn at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact Guest Accessibility.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunization requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact Guest Accessibility.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to Guest Accessibility prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact Guest Accessibility via email at Access@Seabourn.com.

To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:

• Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
• With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual dining options.
• A familiarization tour of the vessel upon arrival.

The Seabourn ship you will be sailing on is equipped with a visual alarm system. This system consists of visual indicators in public guest spaces which will light up whenever emergency announcements are made or when the general emergency alarm is sounded.  During such times, please proceed to your suite and await further instructions.

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Seabourn has made the following items available:

• With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
• Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
• Telephones with amplified sound for suites.
• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
• Written safety information and a copy of the lifeboat drill safety speech.

At Seabourn we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. We encourage families to contact Guest Accessibility prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs.

 

Minors as Guests / Pregnancy Policy

 

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.

For guests with food intolerances or allergies that are not life-threatening, please contact our Reservations Department. For guests with life-threatening food allergies, we ask that guests provide detailed information to Guest Accessibility by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although Guest Accessibility will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Seabourn ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:

 

Special Needs at Sea
Phone:	800-513-4515 (or locally at 954-585-0575)
Fax:	800-513-4516
Email:	info@specialneedsatsea.com
Website:	SpecialNeedsAtSea.com

 

Scootaround
Phone:	888-441-7575 (or locally at 204-982-0657)
Email:	info@scootaround.com
Website:	Scootaround.com

 

Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.

Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact Guest Accessibility prior to sailing if you will require oxygen while on your cruise.

Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

For individuals using a wheelchair or scooter, accessible route maps for each ship are available.

• Seabourn Odyssey
• Seabourn Sojourn
• Seabourn Quest
• Seabourn Encore
• Seabourn Ovation

Seabourn welcomes all guests to explore our cruise vacation offerings. Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).

 

Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Seabourn websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended.

At Seabourn, the safety and security of our guests has always been our highest priority. Every decision we make starts with that basic rule.

SAFETY 
We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. It begins with the design and equipping of our ships. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.

SAFETY - REGULATORY FRAMEWORK
Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.

One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.

In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ship’s flag state. Seabourn ships all fly the flag of the Bahamas and meet the standards established by that country for its vessels. Dating back to its time as part of the United Kingdom, the Bahamas has developed one of the most extensive and respected maritime regulatory programs in the world and, as a result, has thousands of cargo and passenger ships operating under its flag. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Seabourn, it is Det Norske Veritas (DNV) and RINA. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.

There are further inspections conducted by many of the countries that our ships visit. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the Centers for Disease Control and Prevention, and the Department of Agriculture.

Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports.

SAFETY – HIRING THE RIGHT PEOPLE
Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. To obtain a license, they must have graduated from an accredited maritime college.

We try, to the maximum extent possible, to grow people within our company. We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, are promoted through the ranks.

All of our crew are appraised by a senior officer at the end of each sailing assignment. These appraisals form the basis for promotion decisions.

Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard.

SAFETY – COMPANY AUDITS AND INSPECTIONS
Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.

To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified.

In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. These audits include both total ship and focused audits. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent company’s Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management.

It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Our senior management team operates under a “trust but verify” philosophy which means going on the ships and ensuring that our practices meet the requisite standards.

We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.

Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. We have monthly safety and environmental self-audits that are performed on all of our ships. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our people understand to never assume that everything is being done as it should be. They are required to check and re-check.

SAFETY – SHIP DESIGN
All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. Each Seabourn ship is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ship’s bridge as well as at the door itself. The ships can sustain flooding in up to two adjacent compartments and still remain afloat.

To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ship’s bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone.

Each ship has several fire teams that drill together so they are prepared to respond to a fire. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.

Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected in the event of a main engine room failure. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss.

Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.

Seabourn ships contain the latest safety technology and safety systems including but not limited to:

SAFETY – PASSENGER EMERGENCY DRILLS
Passenger Emergency Drills take place in the port of embarkation before the ship leaves the dock so that guests know where to go and what to do if an alarm is sounded. During this drill, passengers will be provided clear instructions to be followed in the event of an emergency, including how to find their muster station, the essential actions they must take in an emergency, and the method of donning lifejackets. These drills are mandatory for all passengers and non-compliance may result in disembarkation. A passenger safety video is available for viewing on the guest channel.

SAFETY – TRAINING AND DRILLS
With changes in technology and governmental requirements and recognizing that we always need to be ahead of the learning curve when it comes to ship operations, our people attend training courses both ashore and onboard that either we arrange or that are put together by others. We also have a comprehensive Computer Based Training (CBT) program offering hundreds of courses that can be taken whenever time permits.

Our mandatory training includes week-long sessions in an actual simulator. We and our sister companies have developed the Center for Simulator Maritime Training (CSMART) at Almere in the Netherlands, where we have state-of-the-art bridge and engine room simulators. At CSMART, our people are placed in a room that is outfitted with the same equipment as they would find on our ships. With the benefit of large video screens, computer technology and databases that contain maps of ports and other areas of operation, our people are run through simulations of actual conditions and circumstances they could expect to encounter. In this way, they can practice responses to simulated emergencies.

To ensure that training is effective, our people are regularly drilled so that should an actual emergency ever occur, they are ready to respond. These drills include, among others, fire drills, abandon ship drills, lifeboat lowering drills, medical emergencies, and bomb threats.

We hold drills in our Seattle office to ensure that we are prepared to respond should one of our ships require help. Several times a year, we activate our Incident Command Center in Seattle and, for several hours, we deal with a simulated emergency, the nature of which is not disclosed in advance to the participants. During these simulations which are done in conjunction with one of our ships, we have dozens of people in our Incident Command Center going through the kind of stresses and decisions that they would encounter in case of a real marine casualty.

Our Seattle management team also holds periodic drills with regulatory authorities. For example, in conjunction with the U.S. Coast Guard, State of Alaska and City of Ketchikan, AK we recently conducted a Mass Rescue Exercise in which we simulated how we would deal with an “abandon ship” scenario in which thousands of people would be brought ashore.

 

Yes, Seabourn shore excursions can be purchased online once you have booked your cruise and have a booking number. To purchase a shore excursion online, go to “Booked Guests” on Seabourn.com and “Book Shore Excursions & Spa”.  Online purchases close at three (3) days prior to your cruise.  Your shore excursion tickets will be delivered to your suite.  All pricing is in U.S. Dollars.

Yes, you can purchase tours online for all guests on the booking.  You may also purchase excursions for additional bookings.

Excursions are organized in our seven (7) Shore Experiences by Seabourn Collections and you can filter to specific collections when browsing or purchasing tours.  Tour descriptions are also marked with various symbols to indicate the difficulty of the tour, as well as any special interest content. In addition, specific information about restrictions or suggested cautions is included in the notes section of our tour descriptions. Once you are on board, our Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.

We understand plans change. However, last minute cancellations can result in costs to us or to our third party service providers. Cancellations of shore excursions, spa services or gift orders made more than three days prior to embarkation will be fully refunded; cancellations made onboard or within the three day window prior to embarkation may be subject a cancellation fee. Cancellation fees for certain shore excursions may be up to one hundred percent (100%) of the shore excursion price, depending on the shore excursion. For onboard cancellations of shore excursions, therefore, please speak with the Shore Excursion department onboard for the actual cancellation fee amount. Cancellations of spa services within twenty-four hours of the appointment are subject to a fifty percent (50%) cancellation fee. All cancellations made onboard will be refunded in the form of onboard credit, regardless of whether the purchase was made by a guest or a third party.

In many ports, it is possible to do more than one tour in the same day. Our booking system will not allow tours to be booked within forty-five (45) minutes of each other.  

In most ports Seabourn's staff, both ashore and on board, are capable of arranging a wide range of individualized activities. You can make your custom request by calling us at 800-984-3225 or +1 206-626-9187 and speaking with one of our Destination Specialists to arrange your experience before you sail. Our hours of operation are Monday – Friday 7:00am to 4:00pm (Pacific Time).

If Seabourn cancels a tour due to safety, security or other conditions beyond our control a full refund will be provided to the credit card used to purchase the tour.  Similar tours to your liking may be available.  Check Seabourn.com or call Seabourn shore excursion reservations for more information.

Yes. Seabourn tour prices do not include gratuities for guides, drivers and other tour operator staff.

Cruising on Seabourn is unlike any other form of travel. The experience is luxurious, yet relaxed – elegant, yet casual – sumptuous, yet understated. From the first moment you step aboard, you will begin to appreciate the appeal of sailing with Seabourn. The warm smiles and chilled champagne that welcome you. And virtually everything is included, from the luxury of our all-suite accommodations to the complimentary fine wines and spirits served on board. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people who seek to share experiences beyond the expected in places beyond the ordinary. They create a social ambiance and sense of camaraderie on board where conversation flows freely and no one ever has to reach for the tab. And our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.

It's not surprising that so many travelers choose Seabourn, and return, time and time again. This is The Seabourn Experience^SM. This is the definition of traveling well.

Seabourn’s shore excursions are typically available one year prior to sailing.  Guests are encouraged however to go back on line a few times prior to their cruise departure date to see if any new programs have been added.

Yes, confirmed guests can go to “Booked Guests” on Seabourn.com and then “Book Shore Excursions & Spa”.  Guests will see all available excursions arranged by destination and can download a personalized brochure for their cruise.  Guests are encouraged to go back on line a few times prior to their cruise departure date to see if any new programs have been added.  Guests can also download their personalized brochure in online check-in when they register for their cruise.

Seabourn has a shore excursion reservations team that can help assist you with tour bookings or answer any questions you might have.  Our shore excursion specialists can be reached at 800-984-3225 (USA or Canada) or 800-260-639 (AU) or +1 206-626-9187 from Monday – Friday 7:00am to 4:00pm (Pacific Time).

Yes.  Seabourn has a department specifically designed to provide expert private touring arrangements for solo travelers, couples and small groups.  Kindly note Private Touring is at the moment limited in certain destinations like Alaska, Canada, Caribbean and Mexico. You can reach this team by emailing destinations@seabourn.com.

Yes.  If the excursion is of particular interest to you, please do waitlist for it as our shore side teams monitor sales and will work with our tour providers to add more space or additional departures where possible.  Guests are waitlisted in the order received and will receive an email if additional space becomes available.  Responses to those emails are limited to seventy-two (72) hours at which time the next guest in line will be able to book the excursion.  Destination Managers will also check on additional space once you are on board.  

Yes.  All excursion pricing is subject to change.  As Seabourn tries to make excursions available well in advance of your cruise, we will often encounter cost increases in the form of taxes, transportation costs or admission fees after our tours are made available for sale.  Pricing can also be increased based on demand.  We encourage guests to book early to receive the best price.  All prices are quoted for adults only in U.S. Dollars.  

As part of our Journey Collection, Seabourn product specialists have developed several options to explore destinations not accessible during a single day port call.  Guests are approved to disembark the ship and travel to another destination and then re-board the vessel in another port.  Mid-Cruise Overland Journeys can be overnight experiences or multi-day trips and will include all transportation, hotel overnights and most meals.  Most journeys include several unique sightseeing experiences along the way.  Mid-Cruise Overland Journeys need to be booked well in advance in order to make the various arrangements.  We are able to secure additional space on occasion, so guests are encouraged to waitlist as our shore side team will actively be working to clear waitlisted guests. 

Note:  100% cancellation fees may apply to all overnight and overland journeys if cancelled within the penalty period.  Loyalty discounts do not apply to Mid-Cruise Overland Journeys.

Yes.  As part of our Bespoke Collection, Seabourn has arranged a variety of half-day and full-day vehicle options in every port where possible.  Options may include “Driver Only” for guests more familiar with a port of call, while others will include a Driver and English-speaking guide.  These options can be found with all other shore excursions available for your cruise and can be booked on-line or on board.  This version of private touring is where you set your own agenda.  Our Destination teams on board can assist you with arrangements as needed.  For guests wanting a fully customized private touring arrangement, they need to reach out to our Private Arrangement Specialists at destinations@Seabourn.com.   Note:  Private Vehicles are booked per party and not per person.  Only one guests should book the vehicle.  Due to limited availability of private vehicles, 100% cancellation fees may apply.  Loyalty discounts do not apply to private vehicles.

Seabourn designs their tour program to be delivered by English-speaking guides.  Our private arrangements team can set up foreign language private touring opportunities where available and guests can discuss onboard options with our Destination & Guest Services team.

Yes.  Seabourn has a significant amount of Epicurean Collection tours that may take you to a winery, distillery or other venue where you can purchase alcoholic beverages.  You are free to bring those back to the ship and no corkage fees apply.

Shore excursion descriptions will include activity icons that will identify the level of activity required for the excursion.  It is important to keep in mind that tour operators are subject to the laws of their country with respect to accommodating the needs of guests with disabilities.  In most foreign countries, the laws are not as stringent as those in the United States.    Our shore excursion reservations agents can help with any questions you might have on accessibility.  Email SBN_Shorex_Access@seabourn.com or call 800-984-3225 for additional service.   Once you are on board, our Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.  Note:  Wheelchair accessible tour buses outside of the United States may not be of the same standards.  Our tour operators will do their best to accommodate guests with limited mobility.

Please see the on-board Destination & Guest Services team to help determine whether you can expect to encounter difficulties (dis)embarking the ship.  The decision whether or not to provide assistance to a guest or carry their device (wheelchair, walker, etc.) up or down a ship’s gangway, or on or off a tender boat, is at the sole discretion of the Captain, made based on his evaluation of guest and crew safety.  We encourage you to bring a collapsible wheelchair as space limitations may restrict the ability of some tour operators to accommodate motorized mobility aid devices.

For guests with food intolerances or allergies that are not life-threatening, please contact our Reservations Department. For guests with life-threatening food allergies, we ask that guests provide detailed information to Guest Accessibility by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although Guest Accessibility will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Seabourn ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:

 

Special Needs at Sea
Phone:	800-513-4515 (or locally at 954-585-0575)
Fax:	800-513-4516
Email:	info@specialneedsatsea.com
Website:	SpecialNeedsAtSea.com

 

Scootaround
Phone:	888-441-7575 (or locally at 204-982-0657)
Email:	info@scootaround.com
Website:	Scootaround.com

 

Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.

Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact Guest Accessibility prior to sailing if you will require oxygen while on your cruise.

Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

For individuals using a wheelchair or scooter, accessible route maps for each ship are available.

• Seabourn Odyssey
• Seabourn Sojourn
• Seabourn Quest
• Seabourn Encore
• Seabourn Ovation

Seabourn welcomes all guests to explore our cruise vacation offerings. Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).

 

Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Seabourn websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended.

Shore excursion descriptions will include activity icons that will identify the level of activity required for the excursion.  It is important to keep in mind that tour operators are subject to the laws of their country with respect to accommodating the needs of guests with disabilities.  In most foreign countries, the laws are not as stringent as those in the United States.    Our shore excursion reservations agents can help with any questions you might have on accessibility.  Email SBN_Shorex_Access@seabourn.com or call 800-984-3225 for additional service.   Once you are on board, our Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.  Note:  Wheelchair accessible tour buses outside of the United States may not be of the same standards.  Our tour operators will do their best to accommodate guests with limited mobility.