BOOKING INFORMATION
Government-Issued Identification
For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. For guests with Seabourn’s Flight Ease plan, spelling corrections or name changes may result in a higher air rate, loss of space and/or change fees. Visit www.tsa.gov for more details.
Air Changes/Refunds
Prices and availability are not guaranteed until the cruise and air booking are paid in full. Cancelling your cruise for any reason will cancel any air bookings associated with the cruise, and fees will be applied if applicable.
Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable. In some instances, name changes will not be permitted and will require cancellation and rebooking of flights. Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise. Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees. Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.
Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings, and are not available to guests who have requested refunds under Seabourn Shield.
Air Rates/Air Taxes and Fees
Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include all flight taxes and fees. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.
Airline Service Requests and Baggage Charges
Please contact each airline directly to request or confirm meals, oxygen, wheelchair or other airport assistance. Guests travelling with other guests who originate from different cities or who request Flight Ease® at different times may not receive routings on the same flights.
Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines.
Air Schedule Changes
Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Seabourn is not responsible for airline schedule changes. Seabourn will try to assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Changes initiated by guests to flight schedules are subject to any applicable additional costs and fees and may require the cancellation and rebooking of flights at available rates and space.
Seat Assignments
Seat assignments are controlled by the airlines, but may be requested for most flights in the Flight Ease system based on the availability in the airline’s reservation system at the time of booking. Seat assignments are not guaranteed and the airlines may change seat assignments. Some airlines charge additional fees for seat assignments. Any fees related to seat assignments are collected by the airlines directly. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.
Liability and Relation with Airlines
As the air rates we use are based on capacity-controlled, promotional and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, the air travel is unavailable or otherwise fails to materialize, our liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Seabourn on a Seabourn charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Seabourn charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.
Transfers
Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.
Overnight Hotel Accommodations
It may be necessary for passengers to overnight en-route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is included in the air add-on price. Additional add-on hotel nights are at the guest’s expense. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed. Guests are responsible for meals and items of a personal nature.
Cruise-only Guests
We recommend that you schedule a minimum of 3–5 hours both at the beginning and end of your cruise to allow for transfers, customs clearance and airport security checks.
Note: If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.
