FAQ Links

About Seabourn Cruises

Overview

What is the new Seabourn Club?
How do guests earn Seabourn Club Points and what are the membership levels?
What are the details for earning additional Seabourn Club Points?
How do guests earn a complimentary cruise?
How do guests earn other Milestone Awards?
Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?
Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?
What happens to Sailed Days and Redeemable Sailed Days from the past?
Can a guest give or share benefits with other guests?
Will guests receive credit or compensation for unused benefits?

Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
Are any onboard purchases excluded from earning additional Seabourn Club Points?
If two guests of different Membership levels share a suite, does each guest receive separate benefits?
If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?
If guests are booked on back to back cruises, how should they select their benefits?
If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?
If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?
If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?
How quickly will a guest’s Club account be updated after a cruise?
Are there any differences in the benefits for guests who live outside the United States?
Where are the complete Seabourn Club terms and conditions?

How can a guest check their cruise history?
What can a guest do if they believe “My Cruise History”
is incorrect?
What should guests do if their Seabourn Club number is wrong in
“My Seabourn” online?
How does a guest choose their benefits?

How can guests receive the shore excursion savings benefit?
How do guests receive the savings on premium wines and spirits?
If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?
What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?
How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?
What is included in the complimentary laundry and pressing benefit?
What are the special Seabourn Club events on board?
How do guests receive an extra 5% Onboard Booking Savings?
How does a guest receive the $100 voucher for the Spa at Seabourn?
How does a guest receive the upgraded Welcome Aboard Champagne?
How do I book my complimentary transfers?
How do I receive my 150% or 175% single supplement?

When will guests receive Club membership luggage tags?
How do guests receive the savings on Personal Valet luggage shipping service?
How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?
What is the Seabourn Advisory Board?
When will a guest receive advance communication?
How does a guest subscribe to the Seabourn Club Herald?