FAQ Links

About Seabourn Cruises

  • What Is The Seabourn Difference?
  • How Long Are Seabourn Cruises?
  • What Is The Seabourn Experience ℠?
  • How Do I Book A Cruise?
  • How Do I Protect My Cruise Investment?
  • What If I Need To Cancel?

Travel Documents

  • What Travel Documents Will I Need?
  • What Do I Need To Know About Customs?
  • Visa Service Provider
  • Will I Need A Visa?
  • Are There Any Vaccination Requirements?

Packing and Baggage

  • How Should I Pack?
  • Is there a dress code?
  • What Is Seabourn's Personal Valet SM?
  • What if my luggage has been lost or damaged?
  • Are There Restrictions On How Much Luggage I Can Bring?
  • Should I Bring A Carry-on Bag?

Pre- and Post-Cruise Experience

  • When Should I Arrive At The Ship?
  • Pre- and Post-Cruise Transfers
  • Where Do I Meet My Airport Transfer?
  • Pre- and Post-Cruise Hotels, Journeys and Sightseeing

Onboard Life

  • Can I Use My Own Cell Phone On Board?
  • What Are The Benefits of Booking Onboard?
  • Can I Send And Receive Mail, And Make Phone Calls?
  • Is Internet Access Available?
  • What Laundry Services Are Available?
  • What Are My Dining Options?
  • Do I Need To Make Dining Reservations?
  • What Fitness Options Are On Board?
  • What Medical Services Are Available At Sea?
  • Will Religious Services Be Offered?
  • What is the Visitor Policy?
  • What Voltage is Used Onboard?
  • Is Smoking Allowed?
  • What is The Retreat?

Money Matters

  • Is Cash Accepted On Board?
  • When Are My Deposits and Payments Due?
  • Are Gratuities Included?
  • Do Shore Excursions Include Gratuities?
  • What If I Need To Cancel?
  • How Do I Protect My Cruise Investment?

Health and Medical

  • What Vaccinations Will I Need?
  • What If I Have A Medical Emergency While On Board?
  • Minors as Guests / Pregnancy Policy
  • What Medical Services Are Available At Sea?
  • What About Special Diets?
  • Special Requirements Information Form
  • Mosquito-borne Illnesses
  • How Do I Protect My Cruise Investment?

Accessible Cruising

  • Seabourn: Committed to Serving Everyone
  • Who Do I Contact For More Information Regarding Accessible Cruising?
  • Do You Have Wheelchair-Accessible Suites?
  • Can I Use My Personal Mobility Equipment On Board?
  • What Are My Ship Transfer Options?
  • Is Wheelchair Assistance And Transportation Available Shoreside?
  • Are Service Animals Permitted On Board?
  • What Options Are Available For Guests Who Are Blind Or Have Low Vision?
  • What Options Are Available For Guests Who Are Deaf Or Hard Of Hearing?
  • What About Cruising For Children With Special Needs?
  • What If I Have Food Allergies?
  • Can I Receive Oxygen Deliveries On Board?
  • How Do I Know What Routes Are Accessible On Board?
  • Seabourn Website Accessibility

 

Seabourn Club

Overview

  • What is the new Seabourn Club?
  • How do guests earn Seabourn Club Points and what are the membership levels?
  • What are the details for earning additional Seabourn Club Points?
  • How do guests earn a complimentary cruise?
  • How do guests earn other Milestone Awards?
  • Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?
  • Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?
  • What happens to Sailed Days and Redeemable Sailed Days from the past?
  • Can a guest give or share benefits with other guests?
  • Will guests receive credit or compensation for unused benefits?
  • Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
  • Are any onboard purchases excluded from earning additional Seabourn Club Points?
  • If two guests of different Membership levels share a suite, does each guest receive separate benefits?
  • If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?
  • If guests are booked on back to back cruises, how should they select their benefits?
  • If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?
  • If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
  • If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?
  • If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?
  • How quickly will a guest’s Club account be updated after a cruise?
  • Are there any differences in the benefits for guests who live outside the United States?
  • Where are the complete Seabourn Club terms and conditions?

My Seabourn
/Seabourn.com

  • How can a guest check their cruise history?
  • What can a guest do if they believe “My Cruise History”
    is incorrect?
  • What should guests do if their Seabourn Club number is wrong in
    “My Seabourn” online?
  • How does a guest choose their benefits?

Onboard Benfits

  • How can guests receive the shore excursion savings benefit?
  • How do guests receive the savings on premium wines and spirits?
  • If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?
  • What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?
  • How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?
  • What is included in the complimentary laundry and pressing benefit?
  • What are the special Seabourn Club events on board?
  • How do guests receive an extra 5% Onboard Booking Savings?
  • How does a guest receive the $100 voucher for the Spa at Seabourn?
  • How does a guest receive the upgraded Welcome Aboard Champagne?
  • How do I book my complimentary transfers?
  • How do I receive my 150% or 175% single supplement?

At Home Benefits

  • When will guests receive Club membership luggage tags?
  • How do guests receive the savings on Personal Valet luggage shipping service?
  • How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?
  • What is the Seabourn Advisory Board?
  • When will a guest receive advance communication?
  • How does a guest subscribe to the Seabourn Club Herald? 

Flight Ease®

  • What about Airport Taxes?
  • Are Transfers Included?
  • Where Do I Meet My Airport Transfer?
  • What Is Flight Ease®?
  • Should I Confirm My Flight?
  • What If My Flight Is Delayed?

Safety & Security

  • Safety
  • Video: Safety On Board
  • Video: Our Commitment to Safety
  • Security
  • SAFETY ADVISORY: Samsung Galaxy Note 7