Frequently Asked Questions
Frequently Asked Questions
Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.
Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.
In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.
One Seabourn Club Point is awarded for each day sailed on board a Seabourn ship. Guests who pay published fares for penthouse and premium suites – Penthouse, Penthouse Spa, Owner’s, Signature, Wintergarden or Grand (GR) suites – earn an additional Seabourn Club Point per Sailed Day. Additional Seabourn Club Points are also awarded for each night on an escorted Seabourn Journey and for every $500USD of eligible onboard and pre-cruise online purchases (net of returns). Seabourn Club Points for onboard and pre-cruise online purchases have a limit of one additional Club Point for each Sailed Day. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. As an exception, all guests who purchase a GR suite will be given OBS points (regardless of how many guests on the booking and if the GR is booked as 1 or 2 bookings). Seabourn Club Points never expire.
For example, a guest on a seven-day cruise paying a published fare in a Penthouse Suite, spending $1,100 on board and participating in a three-night escorted Seabourn Journey earns:
Seven Seabourn Club Points for the Sailed Days
+ Seven additional Seabourn Club Points for purchasing a Penthouse Suite
+ Two Seabourn Club Points for their onboard purchases
+ Three Seabourn Club Points for the Seabourn Journey
Total = 19 Seabourn Club Points
There are six membership levels in Seabourn Club:
|Level||Seabourn Club Points|
|Club Member||1-19 Seabourn Club Points|
|Silver Member||20-69 Seabourn Club Points|
|Gold Member||70-139 Seabourn Club Points|
|Platinum Member||140-249 Seabourn Club Points|
|Diamond Member||250-649 Seabourn Club Points|
|Diamond Elite Member||650+ Seabourn Club Points|
Please note, additional Seabourn Club Points will not be awarded for any past sailings.
Seabourn Club Milestone Awards feature a complimentary cruise of up to seven days when a Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.
Guests earn one Redeemable Sailed Day for each eligible day sailed on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, complimentary, at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays are not counted as Redeemable Sailed Days and do not count towards Milestone Cruise Awards. While the count of Sailed Days continues to grow as guests sail, whenever a guest uses a Milestone Cruise Award cruise, the number of days redeemed (i.e. 140 or 250) is deducted from the Redeemable Sailed Days in the guest’s Club account. Once a 14-day Milestone Cruise Award is earned, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, for a sailing that departs after the 24-month period, that booking cannot be changed for any reason or the Milestone Cruise Award will be forfeited.
The category of the Milestone Cruise Award applies towards a suite in the category at which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing. If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.
Each day sailed with Seabourn earns one Sailed Day, and these days count toward Milestone Awards.
Sailed Days is the running count of days actually sailed on board. One Sailed Day is earned for each eligible cruise day and adds to the guest’s history. This is the only way to earn Sailed Days. For example, a seven-day cruise earns seven Sailed Days; a 60-day cruise earns 60 Sailed Days. Sailed Days do not expire.
We are pleased to recognize guests with a special gift from Tiffany & Co. when certain Sailed Day milestones are reached.
Milestone Awards are based solely on Sailed Days:
These are presented during the Seabourn Club exclusive event on board.
Another award is presented to the guest with the most Sailed Days on the cruise.
Guests sailing on eligible cruises will be awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Eligible cruises do not include charters, certain reduced fare rates (i.e. employee, vendor rates, etc) and other cruises as may be designated by Seabourn in its sole discretion. Some details are below.
Sailed Days and Club Points do not expire.
Once a guest has earned a 14-day Milestone Cruise Award, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. Additional restrictions apply.
Seabourn Club now tracks three sets of numbers. Guests receive:
No. Benefits are intended for the personal use of a guest and those sharing their suite/booking. Seabourn reserves the right to limit benefits if necessary.
Sailed Days, Redeemable Sailed Days and Seabourn Club points are not transferable. Guests may purchase additional Seabourn Club Points by contacting the Club Desk and making a donation to UNESCO. One Seabourn Club Point is earned for every $500 spent and it is applied to the first and second guest in the household. Please allow 7-10 business days for Seabourn Club Points to reflect in your account.
Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.
Yes. Each person is awarded benefits based on their individual membership level. Please note, the savings benefits for shore excursions and premium wines and spirits will apply to both guests in the suite.
The next level of benefits will be available to the guest on their next Seabourn cruise.
Eligible guests booked on back-to-back sailings will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board. Benefits selected for multiple reservations will default to the selections made for the first sailing.
No. Sailed Days, Redeemable Sailed Days and Seabourn Club Points are awarded to each guest in a suite/booking basis, regardless of who makes or pays for reservations and onboard purchases.
No. Guests must check in at the pier and sail away from the embarkation port in order to receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points.
Once a guest checks in at the pier and sails out of the embarkation port, they will receive Seabourn Club Points, Sailed Days and Redeemable Sailed Days, if eligible, for the entire length of the voyage, regardless of when they disembark.
Yes. Guests will receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points for the length of the voyage, regardless of when they embark or disembark.
A guest’s status will be fully updated seven to ten days after the cruise or post-cruise Seabourn Journey ends.
Some benefits may not be available to those living outside of the United States. For example, the complimentary magazine subscriptions to Condé Nast Traveler and Travel+Leisure have some international mailing limitations.
A guest can view their cruise history, Membership level and other Seabourn Club information in the “My Account” section at Seabourn.com.
To register for “My Account”, simply follow the easy online instructions for setting up an account. Once logged in, go to “My Account” and select “My Cruise History”.
Please contact Seabourn Club to request a review of the Club account. Guests may use the online email form located in the “My Account” section of Seabourn.com, contact Seabourn Club via fax at +1-206-501-2944 or by email at firstname.lastname@example.org.
Seabourn Club will require the following information for each missing sailing in order to process an update:
Please note, only sailings taken on Seabourn ships will count toward Seabourn cruise history. Voyages taken at a complimentary or reduced rate prior to July 2011 were not eligible for Sailed Days or Redeemable Sailed Days. Examples of reduced fares would include interline rates, travel advisor rates, friends and family rates, 3rd and 4th guests sharing a suite, charters, etc. After July 2011 these types of bookings began accruing Sailed Days only.
If a guest’s name or address has changed since the time of the missing sailing please provide the name and/or address under which the missing cruise was booked with the information sent to Seabourn.
Guests simply log into “My Account” and select from the menu of benefits for their Membership level prior to sailing. The selected benefits will remain in the guest profile until they are changed by the guest, another guest on the same booking, the travel advisor or by Seabourn upon request. Guests booked on back-to-back voyages will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board.
All eligible shore excursions will receive the savings benefit once a guest chooses that as a preference. Depending on the timing of when the guest selects this preference, the savings will be applied either online or on board.
Eligible Club members who select the savings on premium wines and spirits will receive them as follows:
Guests booked in Penthouse and Premium suite categories, as well as Seabourn Club members who have reached Diamond-level status or above, will automatically receive the Stream package. Those who are booked in Ocean View and Veranda suites can upgrade to the Stream package for a nominal charge.
Exclusively available for eligible Seabourn Club members, the 25-minute Seabourn Club Signature Massage therapy is designed to awaken a guest's senses with the combination of massage, sound and aromatherapy. Each individual massage therapy will be customized based a guest's selection: the relaxing spirit of ocean, the balancing spirit of the earth or the energizing spirit of the sky. Please note, only one Seabourn Club Signature Massage can be redeemed per guest during their voyage and does not include access to the Serene Area before and after the treatment. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is non-transferable. No refund or credit is given for unused benefit
A guest choosing the day pass benefit for the Spa at Seabourn Serene Area will receive an invitation once on board and can select and reserve the desired day. Subject to availability.
Silver Members choosing the laundry benefit, receive one bag of laundry per sailing, regardless of the length of the cruise.
Gold and Platinum Members choosing the laundry benefit receive one bag of laundry for every seven days (or portion of seven days) on board. The total number of laundry bags awarded can be used at any time during the cruise.
Diamond Members receive complimentary normal laundry and pressing service throughout their cruise. Dry-cleaning and ‘same day service’ is not complimentary and will be charged at regular rates.
Diamond Elite Members receive complimentary normal laundry and pressing service throughout their cruise. In addition, Diamond Elite Members will receive one bag of dry cleaning for every seven days. Please note, all complimentary dry cleaning, laundry and pressing must be requested at least two days prior to disembarkation.
The Captain and Seabourn Club Host/Hostess will invite Club Members to an exclusive Seabourn Club Party during each cruise. Champagne and canapés will be served and the reception will feature entertainment and dancing. The Captain and Host/Hostess recognize those achieving Milestones Awards at this event.
Guests can either book their next Seabourn cruise while onboard and secure a 5% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within four years from the date of issue. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel advisor need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a booking within the four year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.
Please note, Future Cruise Deposits are not considered onboard purchases eligible for Seabourn Club Points.
For eligible Club Members the USD $100 credit for the Spa at Seabourn will be applied to your shipboard account the day of embarkation and is applicable to any treatment and/or product offered at the Spa at Seabourn. The $100 credit will extend throughout your entire time onboard. The credit is non-transferrable, cannot be redeemed for cash and cannot be used in other onboard venues.
For eligible Club Members, Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans. A standard private sedan will accommodate a maximum of two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.
We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be requested in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.
Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.
Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.
150% Single supplement: On selected voyages, Single Traveler Savings allows single occupancy of specific suites in categories A – PH for an additional 150% single supplement to the published, per person double occupancy fare for that category.
175% Single supplement: On selected voyages, Single Traveler Savings allows single occupancy of specific suites in categories PS - GR for an additional 175% single supplement to the published, per person double occupancy fare for that category.
Please call Seabourn reservations for a listing of applicable sailings.
Or call from the US, 1-800-766-8535; from the UK dial (+44) 203 375 4769; or from any other location, +1-617-482-1100.
Guests will be asked to provide name, Seabourn Club number, and Membership level. Once a guest’s eligibility is verified, they will receive the appropriate savings.
Eligible Club members will be able to select their subscription choice in the “My Account” section of Seabourn.com. Club Members with international mailing addresses can only choose Condé Nast Traveler at this time. Please note, Condé Nast Traveler is distributed as US edition only and cannot be mailed to Ghana, Iran or Nigeria.
Seabourn Club Silver, Gold, Platinum, Diamond, Diamond Elite Members are eligible to participate in the Seabourn Advisory Board. Seabourn will occasionally email surveys and questionnaires to the Advisory Board seeking their valued feedback.
Guests with an email address linked to their Seabourn Club account will receive select news, product announcements and other information in advance of the general public.
No subscription is required. Eligible Club members will receive the Seabourn Club Herald magazine delivered to their homes. The magazine contains stories about places where Seabourn sails, lifestyle articles of interest to Club members and news from the ships and around the world. The Seabourn Club Herald is published and mailed three times a year.
Yes. Seabourn has a robust loyalty program with some levels offering shore excursion discounts, and club points can be earned from shore excursion purchases. To learn more about our loyalty program, visit our Seabourn Club information section on Seabourn.com at https://www.seabourn.com/en_US/seabourn-club.html. Loyalty discounts do not apply to overland, overnight and private vehicle programs.