Voluntary and Temporary Pause of Global Ship Operations

Voluntary and Temporary Pause of Global Ship Operations
Guests Q&A
February 24, 2021

 

Q: How long will Seabourn global ship operations be paused?
A: Seabourn is maintaining its optimism for the ultimate restart of travel while, in the meantime, continuing to take a practical approach in extending its current operational pause.

As a result of the Canadian Transport Ministry’s Interim Order that closed Canadian ports and waters to passenger vessels, the brand is cancelling its 2021 Alaska/British Columbia departures.  The cancellation announcement applies to a total of 19 voyages scheduled aboard Seabourn Odyssey in summer 2021 between Vancouver, Canada and Juneau, Alaska, including one Pacific Coast voyage at the end of the season.  

Guests with bookings affected by this announcement are being given as much notice as possible to provide them with greater clarity around their travel plans.

The pause details for the Seabourn fleet were announced previously. Specific details for all five ships are as follows:

  • Seabourn Ovation: with its operations pause effective through April 30, 2021. 
  • Seabourn Sojourn: with its operations pause effective through May 23, 2021.
  • Seabourn Encore: with its operations pause effective through May 28, 2021. 
  • Seabourn Quest: with voyages longer than seven days and calling on a U.S. port cancelled from July 22, 2021 – November 6, 2021.  
  • Seabourn Odyssey: with its operations pause effective through November 5, 2021.

 

For more information on Seabourn’s operational pause, please visit: https://www.seabourn.com/en_US/news.html.

Q: Why are you doing this now?
A: Every day, thousands of people from all over the world entrust us with the most valuable time they have – their vacation time. The decision is a voluntary, proactive response to the ongoing circumstances evolving from the global response to the COVID-19 situation.

In addition, the Canadian Transport Ministry extended their order closing Canadian ports and waters to all passenger vessels through February 2022, resulting in our decision to extend our pause in cruise operations to include the cancellation of all 2021 Alaska/British Columbia departures on Seabourn Odyssey.

Q: Which voyages are impacted by this latest decision to extend the pause of global ship operations?
A: Download the complete list of impacted voyages

Q: What are guests’ options if they were booked on one of Seabourn Odyssey’s 2021 Alaska voyages?
A: Seabourn Odyssey is scheduled to sail in Alaska during the 2022 season. Guests booked on Seabourn Odyssey between May 28, 2021 and October 1, 2021 will be automatically cancelled and rebooked to a comparable voyage in 2022 at their 2021 rate with all incentives and promotions protected. Non-cruise-fare purchases, such as gifts and spa, will be refunded to the original form of payment. We are still assessing our ability to move all pre-paid shore excursions, and we will provide additional clarification when we send the new 2022 booking information.

We will be transferring bookings chronologically based on voyage sail date, and we anticipate new booking confirmations will be issued within the next two weeks. There is no action required at this time from guests or travel advisors. Changes or special requests cannot be accepted until after the replacement booking is confirmed.

While we know guests are eager to learn more about their new booking, we ask for their patience as we go through the process of rebooking their cruise. We will reach out to travel advisors with additional information and options once their new booking has been created. 

Alternatively, once Seabourn has completed the booking transfer, if the guest would prefer an alternative option, they may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment, by contacting Seabourn’s Reservation department.

Q: Does Seabourn have any ships currently sailing?
A: There are no guests currently on board Seabourn’s five ships.

Q: What is happening on Seabourn ships while they are paused?
A: A group of crew are on board to keep vital ship operations running during the pause period.

Q: Where can I find current information regarding impacted cruises & health advisories?
A: Updated information is available on Seabourn’s website under the “News & Media” page: https://www.seabourn.com/en_US/news.html.

Please do not save or refer to information other than what is posted on our website. The situation continues to evolve, information may become out of date quickly, and updates posted on non-Seabourn sites may be inaccurate.

Q: Is Seabourn the only brand in Carnival Corporation doing this?
A: No, other Carnival Corporation partner brands have also been taking similar actions to prepare for their eventual return to guest operations.