Voluntary and Temporary Pause of Global Ship Operations

 

Seabourn's Updated Plans to Restart Ship Operations
Guests Q&A
June 16, 2021

  • Updated Plans to Restart Ship Operations
  • Cruise Credits, Refunds and Commissions
  • Misc Questions
  • List of Affected Sailings

 

SEABOURN'S PLANS TO RESTART SHIP OPERATIONS
Q: What is the overall restart plan for the Seabourn fleet?
A: Seabourn continues to work with various government and port officials to develop plans for a full return to cruising. As a result of the current environment and travel restrictions that remain in place, we are updating travelers on the restart dates for the five ships currently in our fleet.

Based on these latest revisions, our fleet restart is now planned as follows:

  • Seabourn Ovation – July 3, departing from Athens, Greece to operate in the Greek Isles
  • Seabourn Odyssey – July 18, departing from Bridgetown, Barbados to operate in the Southern Caribbean
  • Seabourn Quest – November 7, departing from Miami to begin the Antarctica season
  • Seabourn Sojourn – January 11, 2022, departing from Los Angeles to begin the World Cruise
  • Seabourn Encore – April 17, 2022, departing from Athens, Greece

Seabourn Encore and Seabourn Ovation will not sail in Asia, Arabia or Australia & New Zealand for the 2021-2022 fall or winter/spring seasons due to continuing limitations in travel throughout those regions. As such, we are cancelling select departures on Seabourn Encore and Seabourn Ovation between September 1, 2021 – April 26, 2022 to align with the overall restart plan.

Following the summer season in the Greek Isles, Seabourn Ovation will now sail a selection of departures originally scheduled to operate on Seabourn Sojourn from Oct. 9 - December 21, 2021. The ship will then begin the new year by operating 12 brand-new sailings in the Caribbean, Panama Canal, Central America and Europe from January through May 2022 before resuming its originally planned deployment in the Western Mediterranean. These new Seabourn Ovation sailings will be open for booking on July 8, 2021. This will be the first time the Seabourn Ovation will call on the United States.

For more information on Seabourn's plans to restart operations, please visit: https://www.seabourn.com/en_US/news.html.

Q: Which voyages are impacted by our latest restart plans?
A: Download the complete list of impacted voyages.

Q: What are guests' options if they were booked on Seabourn Encore or Seabourn Ovation between September 1, 2021 – April 26, 2022?
A: Seabourn Encore and Seabourn Ovation will not sail in Asia, Arabia or Australia & New Zealand for the 2021-2022 fall or winter/spring seasons due to continuing limitations in travel throughout those regions. As such, we are cancelling select departures on Seabourn Encore and Seabourn Ovation between September 1, 2021 – April 26, 2022 to align with the overall restart plan.

Affected guests will have several options based on the voyage they were booked on, and details will be emailed to guests and travel advisors. Specific details and voyage dates are outlined below:

Cancellation of Seabourn Encore and Seabourn Ovation 2021 Mediterranean Voyages

  • Seabourn Encore: September 1, 2021 - 10-Day Yachtsman's Mediterranean (Voyage 7154)
  •  Seabourn Encore: September 1, 2021 - 17-Day Heart of the Mediterranean (Voyage 7154A)
  •  Seabourn Encore: September 11, 2021 - 7-Day Romance of the Rivieras (Voyage 7155)
  •  Seabourn Encore: September 11, 2021 - 14-Day Spain & Romantic Rivieras (Voyage 7155A)
  •  Seabourn Encore: September 18, 2021 - 7-Day Alluring Italy & Riviera (Voyage 7158)
  •  Seabourn Encore: September 18, 2021 - 14-Day Romantic Rivieras & Spain (Voyage 7158A)
  •  Seabourn Encore: September 25, 2021 - 7-Day Romance of the Rivieras (Voyage 7159)
  •  Seabourn Encore: September 25, 2021 - 14-Day Spain & Mediterranean Isles (Voyage 7159A)
  •  Seabourn Encore: October 2, 2021 - 7-Day Autumn Mediterranean Isles (Voyage 7162)
  •  Seabourn Encore: October 2, 2021 - 14-Day Mediterranean & Aegean Isles (Voyage 7162A)
  •  Seabourn Encore: October 9, 2021 - 7-Day Mediterranean & Greek Isles (Voyage 7163)
  •  Seabourn Encore: October 9, 2021 - 14-Day Eastern Mediterranean Gems (Voyage 7163A)
  •  Seabourn Encore: October 16, 2021 - 7-Day Aegean Autumn (Voyage 7166)
  •  Seabourn Encore: October 16, 2021 - 18-Day Golden Aegean & Istanbul (Voyage 7166A)
  •  Seabourn Encore: October 23, 2021 - 11-Day Aegean Gems & Istanbul (Voyage 7167)
  •  Seabourn Ovation: October 2, 2021 - 21-Day Treasures of the Aegean (Voyage 8170B)

Option #1: Guests may transfer their booking to one of Seabourn Ovation's 2021 Summer in Greece itineraries. Bookings will transfer at their current rate with promotions and incentives protected, and if the cruise length is different than their current booking, we will calculate the new booking based on their current per-day fare. To view more information about Seabourn Ovation's Greek deployment, please click here

Option#2: Guests may transfer their booking to a comparable 2022 Mediterranean voyage at their current fare (or recalculated at their current per-day fare if the cruise length is different), with promotions and incentives protected. Based on their current cruise length and itinerary, guests may have multiple options to choose from while protecting their 2021 fare. See a chart of the replacement voyage(s) available based on their current voyages.

Option#3: Guests may choose a Future Cruise Credit (FCC) to use on a future Seabourn voyage. The FCC will equal the amount paid to Seabourn, up to their base cruise fare, plus a 10% Bonus Future Cruise Credit. These credits may be used on any sailing booked by and sailing by December 31, 2022. Pre-paid shore excursions will be refunded, and non-cruise fare purchases such as gifts and spa may be transferred to the new booking or refunded to the original form of payment.

Option#4: Guests may decline to transfer their booking and the bonus Future Cruise Credits, and request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment.

All guests should advise us of their choice by completing the Cancellation Preferences Form before July 31, 2021. The form will give them the options to transfer to any summer 2021 cruise on Seabourn Ovation, transfer to a comparable 2022 Mediterranean cruise, receive bonus Future Cruise Credits, or request a full refund of all monies paid. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Seabourn. 

Please note that if they elect to receive bonus Future Cruise Credits (FCCs) or a refund, we will not protect their 2021 rate, incentives or promotional items should they later choose to book a comparable voyage in 2022. If any portion of the fare was paid using a previously issued FCC, that credit will be returned to the guest's Seabourn Club Account and the amount will be deducted from the calculations or refund laid out above. These credits will now be valid for sailings booked by and departing through December 31, 2022 to give maximum flexibility to use these FCCs. 

Cancellation of Seabourn Encore and Seabourn Ovation 2021-2022 Arabia, Asia, Australia & New Zealand Voyages

  • Seabourn Encore: October 23, 2021 - 29-Day Gems of the Ancient World (Voyage 7167A)
  • Seabourn Encore: November 3, 2021 - 18-Day Holy Land & Arabian Gems (Voyage 7170)
  • Seabourn Encore: November 3, 2021 - 35-Day Seas of Sinbad (Voyage 7170A)
  • Seabourn Encore: November 21, 2021 - 17-Day Jewels of Arabia & India (Voyage 7173)
  • Seabourn Encore: February 27, 2022 - 31-Day Southeast Asia, India & Arabia (Voyage 7218A)
  • Seabourn Encore: March 13, 2022 - 17-Day Jewels of India & Arabia (Voyage 7219)
  • Seabourn Encore: March 13, 2022 - 35-Day Gems of India, Arabia & Holy Land (Voyage 7219A)
  • Seabourn Encore: March 30, 2022 - 18-Day Arabian Gems & Holy Land (Voyage 7221)
  • Seabourn Ovation: October 16, 2021 - 25-Day Aegean Gems & Arabia (Voyage 8174A)
  • Seabourn Ovation: October 23, 2021 - 18-Day Holy Land & Arabian Gems (Voyage 8177)
  • Seabourn Ovation: October 23, 2021 - 36-Day Seas of Sinbad (Voyage 8177A)
  • Seabourn Ovation: November 10, 2021 - 18-Day Pearls of Arabia & India (Voyage 8180)
  • Seabourn Ovation: November 10, 2021 - 25-Day Gems of the Spice Route (Voyage 8180A)
  • Seabourn Ovation: November 28, 2021 - 7-Day Gems of the Java Sea (Voyage 8181)*
  • Seabourn Ovation: November 28, 2021 - 23-Day Orchid Isles & Australia (Voyage 8181A)
  • Seabourn Ovation: December 5, 2021 - 16-Day Orchid Isles & The Queensland Coast (Voyage 8184)*
  • Seabourn Ovation: December 5, 2021 - 32-Day Gems of the Southern Seas (Voyage 8184A)
  • Seabourn Ovation: February 7, 2022 - 32-Day Southern Seas Jewels (Voyage 8214A)
  • Seabourn Ovation: February 23, 2022 - 26-Day Australia & Orchid Isles (Voyage 8215A)
  • Seabourn Ovation: March 11, 2022 – 10-Day Gems of the Java Sea (Voyage 8218)*
  • Seabourn Ovation: March 11, 2022 - 28-Day Orchid Isles & Arabia (Voyage 8218A)
  • Seabourn Ovation: March 21, 2022 - 18-Day Asia, India & Arabia (Voyage 8219)
  • Seabourn Ovation: March 21, 2022 - 36-Day Ancient Empires Exploration (Voyage 8219A)
  • Seabourn Ovation: April 8, 2022 - 18-Day Arabian Gems, Egypt & Holy Lands (Voyage 8222)
  • Seabourn Ovation: April 26, 2022 - 11-Day Mediterranean Isles (Voyage 8225)*

*Voyages with an asterisk will only be eligible for Option #2 or #3.

Option #1: Guests may transfer their booking to a comparable 2022 or 2023 voyage at their current fare (or recalculated at their current per-day fare if the cruise length is different), with promotions and incentives protected. Based on their current cruise length and itinerary, guests may have multiple options to choose from while protecting their 2021 or 2022 fare. See a chart of the replacement voyage(s) available based on their current voyages.

Option #2: Guests may choose a Future Cruise Credit (FCC) to use on a Seabourn voyage of their choice. The FCC will equal the amount paid to Seabourn, up to their base cruise fare, plus a 10% Bonus Future Cruise Credit. These credits may be used on any sailing booked by and sailing by December 31, 2022. Pre-paid shore excursions will be refunded, and non-cruise fare purchases such as gifts and spa may be transferred to the new booking or refunded to the original form of payment.

Option #3: Guests may decline to transfer their booking and the bonus Future Cruise Credits, and request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment.

All guests should advise us of their choice by completing the Cancellation Preferences Form before July 31, 2021. The form will give them the options to transfer to a comparable 2022 or 2023 cruise, receive bonus Future Cruise Credits, or request a full refund of all monies paid. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Seabourn.

Please note that if guests elect to receive bonus Future Cruise Credits (FCCs) or a refund, we will not protect their current rate, incentives or promotional items should they later choose to book a comparable voyage in 2022 or 2023.  If any portion of the fare was paid using a previously issued FCC, that credit will be returned to the guest's Seabourn Club Account and the amount will be deducted from the calculations or refund laid out above. These credits will now be valid for sailings booked by and departing through December 31, 2022 to give maximum flexibility to use these FCCs. 

Seabourn Encore and Seabourn Ovation 2021-2022 Arabia, Asia, Australia & New Zealand Voyages being transferred to 2022-2023

  • Seabourn Encore: December 19, 2021 - 14-Day Holiday Thailand & Vietnam (Voyage 7179)
  • Seabourn Encore: December 19, 2021 - 28-Day Holiday Grand Southeast Asia (Voyage 7179A)
  • Seabourn Encore: January 2, 2022 - 14-Day Gems of the South China Sea (Voyage 7210)
  • Seabourn Encore: January 2, 2022 - 28-Day South China Sea Circle (Voyage 7210A)
  • Seabourn Encore: January 16, 2022 - 14-Day Thailand, Cambodia & Vietnam (Voyage 7211)
  • Seabourn Encore: January 30, 2022 - 14-Day Vietnam, Cambodia & Thailand (Voyage 7214)
  • Seabourn Encore: February 13, 2022 - 14-Day Thailand, Cambodia & Vietnam (Voyage 7215)
  • Seabourn Encore: February 27, 2022 - 14-Day Vietnam, Cambodia & Thailand (Voyage 7218)
  • Seabourn Ovation: December 21, 2021 - 16-Day Holiday Australia & New Zealand (Voyage 8185)
  • Seabourn Ovation: January 6, 2022 - 16-Day New Zealand & Australia (Voyage 8210)
  • Seabourn Ovation: January 22, 2022 - 16-Day Australia & New Zealand (Voyage 8211)
  • Seabourn Ovation: February 7, 2022 - 16-Day New Zealand & Australia (Voyage 8214)
  • Seabourn Ovation: February 23, 2022 - 16-Day The Queensland Coast & Orchid Isles (Voyage 8215)

See a list of the voyages being cancelled and the voyages they will be rebooked to.

Seabourn Ovation 2021 Mediterranean Voyages being transferred to alternative itineraries

  • Seabourn Ovation: October 2, 2021 - 14-Day Wonders of the Aegean (Voyage 8170A)
  • Seabourn Ovation: October 9, 2021 - 7-Day Heart of the Aegean (Voyage 8173)
  • Seabourn Ovation: October 9, 2021 - 14-Day Wonders of the Aegean (Voyage 8173A)
  • Seabourn Ovation: October 16, 2021 - 7-Day Gems of the Greek Isles (Voyage 8174)

Guests booked on one of the above Arabia, Asia, Australia & New Zealand or Mediterranean voyages will be transferred automatically to the comparable voyage at their current fare (or current per-day fare if the voyage length is different) and in the same or equivalent suite category, with incentives and promotions protected. Non-cruise-fare purchases, such as shore excursions, gifts, and spa, may be transferred to the new booking or refunded to the original form of payment.

Guests will receive new booking numbers and confirmations by June 30, 2021 for Arabia, Asia and Australia & New Zealand and by July 8, 2021 for Mediterranean. There is no action required at this time from guests.

Q: What if guests were booked on Seabourn Sojourn itineraries between October 9 – December 21, 2021 that will now operate on Seabourn Ovation?

A: Following the summer season in the Greek Isles, Seabourn Ovation will sail a selection of departures originally scheduled to operate on Seabourn Sojourn from October 9 - December 21, 2021.  Seabourn Ovation will now operate the following voyages:

  • October 9, 2021 – 7-Day Rivieras & Rome (voyage 5152)* - This voyage includes an itinerary change and will begin in Athens, Greece instead of Barcelona, Spain.
  • October 9, 2021 – 14-Day Romantic Mediterranean Isles (5152A)* - This voyage includes an itinerary change and will begin in Athens, Greece instead of Barcelona, Spain.
  • October 16, 2021 - 7-Day Golden Mediterranean Isles (Voyage 5153) - No changes to the original itinerary.
  • October 16, 2021 - 21-Day Golden Autumn Isles (Voyage 5153A) - No changes to the original itinerary.
  • October 23, 2021 - 14-Day Moroccan Gems & Canary Islands (Voyage 5155) - No changes to the original itinerary.
  • October 23, 2021 - 26-Day Canary Islands & Atlantic Sojourn (Voyage 5155A) - No changes to the original itinerary.
  • November 6, 2021 - 12-Day Autumn Atlantic Sojourn (Voyage 5157) - No changes to the original itinerary.
  • November 6, 2021 - 23-Day Autumn Atlantic & Caribbean Gems (Voyage 5157A) - No changes to the original itinerary.
  • November 18, 2021 - 11-Day Gems of the Leeward Islands (Voyage 5160) - No changes to the original itinerary.
  • November 29, 2021 - 11-Day Gems of the Leeward Islands (Voyage 5161) - No changes to the original itinerary.
  • December 10, 2021 - 11-Day Gems of the Leeward Islands (Voyage 5164) - No changes to the original itinerary.
  • December 10, 2021 - 32-Day Holiday Caribbean & Panama Canal (Voyage 5164A) - No changes to the original itinerary.
  • December 21, 2021 - 21-Day Holiday Panama Canal (Voyage 5165) - No changes to the original itinerary.

Guests who were originally booked on Seabourn Sojourn during this time will be automatically transferred to Seabourn Ovation in the same or equivalent suite category, with cruise fare, incentives and promotions protected.

For guests booked on the October 9, 2021 voyage (either the 7-day or 14-day sailings), we understand these changes may cause other unexpected expenses, such as air change fees. Reimbursement of non-refundable expenses up to USD $250 per person will be available. Using the Change Fee Reimbursement Form, please complete this form and submit it, along with any relevant receipts and documentation, for review by our office.  
Guests will receive new booking numbers and confirmations by July 8, 2021.

Q: Do you have itinerary information for the 12 new sailings on Seabourn Ovation in the Caribbean, Panama Canal, Central America and Europe from January through May 2022?

A: Yes, details for these new Seabourn Ovation sailings are now available on Seabourn's website, and will be open for booking on July 8, 2021. The ship will have offerings both from Los Angeles and Miami, and this will be the first time Seabourn Ovation will call on the United States. In late March 2022, Seabourn Ovation will then sail across the Atlantic to operate a series of Mediterranean voyages before meeting up with the published deployment in late May 2022. 

Q: Does Seabourn have any ships currently sailing?
A: Our first ship is scheduled to begin sailing on July 3, 2021.

Q: What is happening on Seabourn ships before they restart operations?
A: A group of team members are on board to keep vital ship operations running during the period where guests are not onboard. Once we approach the restart date for each ship, we will increase the size of our crew, and training will be underway to prepare for the arrival of the first guests.

Q: Where can I find current information regarding impacted cruises & health advisories?
A: Updated information is available on Seabourn's website under the “News & Media” page.

Please do not save or refer to information other than what is posted on our website. The situation continues to evolve, information may become out of date quickly, and updates posted on non-Seabourn sites may be inaccurate.