Voluntary and Temporary Pause of Global Ship Operations

November 20, 2020

 

SEABOURN’S PAUSE OF GLOBAL SHIP OPERATIONS
Q: How long will Seabourn global ship operations be paused?
A: Seabourn has announced today that it will cancel a series of 2021 voyages for two ships in its fleet as part of a broader redeployment in preparation for an eventual return to service.

The cancellations come while the brand works to implement its plan to resume guest operations, which includes meeting the requirements of the Framework for Resuming Cruise Ship Operations order issued by the U.S. Centers for Disease Control and Prevention (CDC) for sailings with U.S. port calls.

The cancellation announcement applies to select itineraries on Seabourn Odyssey and Seabourn Quest. Specific details are as follows:

  • Seabourn Odyssey: with select voyages cancelled from January 16, 2021 – November 5, 2021. Seven-day Alaska/British Columbia and the Pacific Coast sailings have not been cancelled.
  • Seabourn Quest: with voyages longer than 7 days and calling on a U.S. port cancelled from July 22, 2021 – November 6, 2021.

The pause details for the other three ships in the fleet were announced previously. Specific details are as follows:

  • Seabourn Ovation: with its operations pause effective through April 18, 2021. 
  • Seabourn Encore: with its operations pause effective through May 28, 2021. 
  • Seabourn Sojourn: with its operations pause effective through May 23, 2021.

For more information on Seabourn’s operational pause, please visit: https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html.

Q: Why are you doing this now?
A: The U.S. Centers for Disease Control and Prevention (CDC) recently released a Framework for Conditional Sailing order setting out the conditions by which cruising can resume in the U.S.  Our team of medical and health experts have reviewed this guidance, and we are preparing our ships and crew to be in full compliance with the order.  As part of our preparation, we need to make a series of changes to our planned itineraries, including the difficult decision to cancel these voyages. 

Q: Which voyages are impacted by this latest decision to extend the pause of global ship operations?
A: Download the complete list of impacted voyages.

Q: Does Seabourn have any ships currently sailing?
A: There are no guests currently on board Seabourn’s five ships.

Q: What is happening on Seabourn ships while they are paused?
A: A group of crew are on board to keep vital ship operations running during the pause period.

Q: Where can I find current information regarding impacted cruises & health advisories?
A: Updated information is available on Seabourn’s website under the “Updates on Global Ship Operations & Advisories” section of our website: https://www.seabourn.com/en_US/news.html.

Please do not save or refer to information other than what is posted on our website. The situation continues to evolve, information may become out of date quickly, and updates posted on non-Seabourn sites may be inaccurate.

Q: Is Seabourn the only brand in Carnival Corporation doing this?
A: No, other Carnival Corporation partner brands have also been taking similar actions to prepare for their eventual return to guest operations. 

Cruise credits and refunds for sailings affected by the global operations pause
Q: What are guests’ options if they were booked on a voyage affected by the cancellation announcement on November 20, 2020 for voyages scheduled to depart on Seabourn Odyssey (between January 16, 2021 – November 13, 2021), and Seabourn Quest (between July 22, 2021 – November 29, 2021)?

A: We would love to welcome guests back on board a future Seabourn cruise. Following are options for guests who have paid in full and for guests who have not paid in full:

If booking is paid in full: As an incentive to plan another voyage, guests will receive a Future Cruise Credit for 125% of the base cruise fare paid to and received by Seabourn.

Booking deposit has been paid, but the booking is not paid in full:
Guests will receive a Future Cruise Credit for 125% of the deposit amount paid to and received by Seabourn, up to 125% of base cruise fare.

The Future Cruise Credit can be applied toward any future cruise(s) booked within 12 months of the date of issue for cruise(s) that sail by December 31, 2022, and is combinable with any other applicable discount. Funds received by Seabourn above the amount used to calculate the Future Cruise Credit may be transferred to their new booking upon request or will be automatically refunded to the method of payment used for the original purchase. This includes Seabourn FlightEase®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. The terms and conditions of the Future Cruise Credit are available at https://book2.seabourn.com/cp/

If any portion of guests’ travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

In determining this offer, we hope guests appreciate the goodwill we are extending for choosing to sail with Seabourn. Should guests prefer to decline the bonus Future Cruise Credit and receive a refund, they may request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment by visiting https://book2.seabourn.com/cp/ before December 31, 2020.  The full terms and conditions can be found there. 

Q: My clients were booked on one of the affected voyages that were announced previously (scheduled to depart from March 14 through January/May 2021, depending on the ship, as well as on Seabourn Venture in 2021-2022). They still have not received their Future Cruise Credit or refund yet. When should they expect to receive their credit or refund?
A: We know guests are waiting for their refund or Future Cruise Credit and may be frustrated by how long it is taking. We fully understand and apologize for this situation. Please be assured that we have received your request and currently have it in our queue. We are doing everything we can to expedite the processing of an unprecedented number of refunds and future cruise credits during this challenging time.

We ask for your continued patience as we work through each booking properly. Due to the unique nature of this situation, we are unable to use our usual automated process. Our team is working hard to manually process this large volume of requests while working from home. This is our commitment to ensuring each and every booking is handled accurately and as efficiently as possible, in hopes of avoiding any further frustrations for you and our valued guests.

Q: How long will refunds take?
A:  Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home.  We want to try to make sure each and every guest’s booking is handled accurately and as efficiently as possible, and this is taking more time.

If guests first received a refund for their cruise add-ons, such as shore excursions, gifts and spa appointments, be assured the cruise refund will follow.  We apologize for any confusion and inconvenience this may cause.

Q: Are guests able to book combination voyages?
A: Currently, the CDC’s Framework for Conditional Sailing order requires that voyages that call at U.S. ports through Oct. 31, 2021 must not sail on an itinerary longer than seven days. Therefore, guests may only book a voyage of up to seven days on sailings that operate in the U.S. (such as our Alaska cruises). They are not able to book back-to-back cruises that would result in a voyage longer than seven days in the U.S.

Guests may book combination cruises outside of the U.S., such as in the Mediterranean, Northern Europe, Asia and other destinations.