Voluntary and Temporary Pause of Global Ship Operations

General Q&A May 6, 2020

Q: How long will Seabourn global ship operations be paused?
Seabourn has extended its voluntary pause of global operations for its five ships.

The pause will apply to each of Seabourn’s five ships differently with each having a different “effective through” date in either October or November. Specific details are as follows:

  • Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
  • Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
  • Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
  • Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
  • Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

Seabourn previously announced a pause in its global ship operations from March 14 – June 30, 2020, and canceled all voyages scheduled to operate during this timeframe.

For more information on Seabourn’s operational pause, please visit: https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html

Q: Why are you doing this now?
Every day, thousands of people from all over the world entrust us with the most valuable time they have – their vacation time. The decision is a voluntary, proactive response to the unpredictable circumstances evolving from the global response to the COVID-19 situation.

Q: Which voyages are impacted by this latest decision to extend the pause of global ship operations?

Download the complete list of impacted voyages

Q: What happens to cruises currently sailing?
There are no guests currently on board any of Seabourn’s five ships.

Q: What will happen to Seabourn ships while they are paused?
We are continuing to develop future plans. A group of crew will be on board to keep vital ship operations running during the pause period.

Q: Where can I find current information regarding impacted cruises & health advisories?
A: Updated information will be available on Seabourn’s website under the “Updates on Global Ship Operations & Advisories” section of our website: https://www.seabourn.com/en_US/news.html.

Please do not save or refer to information other than what is posted on our website. The situation continues to evolve, information may become out of date quickly, and updates posted on non-Seabourn sites may be inaccurate.

Q: Are you the only brand in Carnival Corporation doing this?
No, other Carnival Corporation partner brands are also taking this same action.

Cruise credits and refunds for sailings affected by the global operations pause

Operational Pause on impacted voyages scheduled to depart between July 1 through October and November 2020

Q. What are guests’ options if they were booked on one of the affected voyages scheduled to depart between July 1 through October and November 2020?
Following are options for guests who have paid in full and for guests who have not paid in full*:

Booking is paid in full:
As an incentive to plan another voyage, guests will receive a Future Cruise Credit for 125% of the base cruise fare paid to and received by Seabourn. The Future Cruise Credit can be applied toward any future cruise(s) booked within 12 months of the date of issue for cruise(s) that sail by December 31, 2022. Non-cruise fare purchases from Seabourn can be transferred to their new booking, upon request, or refunded to the method of payment used for the original purchase. This includes Seabourn FlightEase®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. The terms and conditions of the Future Cruise Credit appear below. 

If any portion of guest’s travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

In determining this offer, our team wanted to create significant value for guests as a gesture of goodwill for choosing to sail with Seabourn. Should guests prefer not to receive the 125% future cruise credit, they may request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment by visiting  https://book2.seabourn.com/cp/ before June 15, 2020.

Booking deposit has been paid to, but the booking is not paid in full:
Guests will receive a Future Cruise Credit for 125% of the deposit amount paid to and received by Seabourn, up to 125% of base cruise fare. In addition, we are offering a $300USD per suite shipboard credit when a new booking is made. The Future Cruise Credit can be applied toward any future cruise(s) booked within 12 months of the date of issue for cruise(s) that sail by December 31, 2022 and will waive the deposit requirements on the new booking. The onboard credit is combinable with all other in-market promotions including onboard credits. Non-cruise fare purchases from Seabourn can be transferred to their new booking, upon request, or refunded to the method of payment used for the original purchase. This includes Seabourn FlightEase®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. The terms and conditions of the Future Cruise Credit appear below.

If any portion of guest’s travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

In determining this offer, our team wanted to create significant value for guests as a gesture of goodwill for choosing to sail with Seabourn. Should guests prefer not to receive the 125% future cruise credit, they may request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment by visiting https://book2.seabourn.com/cp/ before June 15, 2020.

*Offers may vary by market

Opera al Pause on impacted voyages scheduled to depart March 14-June 30, 2020


Q: What are guests’ options if they were booked on a voyage between March 14 and June 30, 2020?
A: For guests booked on voyages originally scheduled to depart between March 14 and June 30, 2020, we are offering them a choice of two options for compensation*:

Option #1 – We would love to welcome guests on board a future Seabourn cruise once circumstances improve and they are ready. As an incentive to plan another voyage, guests may choose to defer a refund and instead receive a Future Cruise Credit for 125% of the amount paid as a deposit** or the base cruise fare if the booking is paid in full, which can be applied toward any future cruise(s) through December 31, 2022.  Guests must use the Future Cruise Credit to book a cruise(s) within 12 months of issue and on any cruise(s) scheduled to sail by December 31, 2022. Please note that any non-cruise fare purchases from Seabourn, such as Seabourn’s FlightEase air, Seabourn pre- or post-cruise hotel packages or transfers, SeabournShield, prepaid shore excursions and amenities purchased through Seabourn, as well as taxes, fees, and port expenses, can be transferred to a new booking, upon request, or will be refunded to the method of payment used to purchase the services for the original purchase.

Option #2 – If guests do not wish to receive the 125% Future Cruise Credit, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Seabourn FlightEase air, SeabournShield, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. 
*Offers may vary by market
**Applies to select voyages which are currently outside of final payment deadlines.

Please click https://book2.seabourn.com/cp/ to select the option you prefer. Guests who do not select option #2 prior to June 1, 2020, will be automatically default to the Future Cruise Credit (which provides greater overall value).

If any portion of your travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

Q: How can my cruise be refunded?
We know some guests may prefer a refund*. Following are options for guests who do not wish to receive the 125% Future Cruise Credit and instead, would like to receive a 100% refund of all monies paid:

For guests who were booked on a voyage departing between March 14-June 30,2020, please visit https://book2.seabourn.com/cp/  and select the refund option by June 1, 2020.

For guests who were booked on a voyage between July 1 through October/November 2020, please visit https://book2.seabourn.com/cp/  and select the refund option by June 15, 2020.

If any portion of your travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

*Offers may vary by market

Q: How long will refunds take?
A: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home.  We want to try to make sure each and every guest’s booking is handled accurately and as efficiently as possible, and this is taking more time.

If guests first received a refund for their cruise add-ons, such as shore excursions, gifts and spa appointments, be assured the cruise refund will follow.  We apologize for any confusion and inconvenience this may cause.