Voluntary and Temporary Pause of Global Ship Operations

 

Voluntary and Temporary Pause of Ship Operations
Guests Q&A
April 22, 2021

SEABOURN’S PAUSE OF SHIP OPERATIONS
Q: How long will Seabourn’s global ship operations be paused?
A: Seabourn is working toward its return to service and focusing on the destinations where it has obtained approval to sail. Unfortunately, the line does not anticipate receiving approval for all planned itineraries before they are scheduled to sail and has made the decision to cancel additional 2021 Europe departures aboard two ships.

Voyages affected include:

  • Seabourn Sojourn, with departures through September 25, 2021
  • Seabourn Encore, with departures through August 21, 2021 

Guests with bookings affected by this announcement are being given as much notice as possible to provide them with greater clarity around their travel plans.

The pause details for the remaining ships were announced previously:

  • Seabourn Ovation will return to service on July 3, 2021, with seven-day Greece voyages sailing roundtrip from Athens.
  • Seabourn Odyssey will return to service on July 18, 2021, with seven-day Caribbean voyages sailing roundtrip from Barbados.
  • Seabourn Quest, with its next scheduled departure now set for November 7, 2021. 

For more information on Seabourn’s operational pause, please visit: https://www.seabourn.com/en_US/news.html.

Q: Why are you doing this now?
A: Every day, thousands of people from all over the world entrust us with the most valuable time they have – their vacation time. The decision is a voluntary, proactive response to the ongoing circumstances evolving from the global response to the COVID-19 situation.

Q: Which voyages are impacted by this latest decision to extend the pause of global ship operations?
A: Download the complete list of impacted voyages.

Q: What are guests’ options if they were booked on a voyage impacted by this latest round of cancellations made on April 22, 2021 (includes select 2021 Europe voyages on Seabourn Encore and Seabourn Sojourn)?

A: Guests have several options if they were booked on a voyage impacted by this latest round of cancellations made on April 22, 2021.

Option #1: Guests may transfer their booking to one of Seabourn Ovation's 2021 Summer in Greece itineraries. With 25 new voyages sailing roundtrip from Athens on July 3 through October 16, 2021, the line is offering two different seven-day itineraries for guests to choose from, as well as 14-day voyages. Bookings will transfer at their 2021 fare with promotions and incentives protected, and if the cruise length is different than their current booking we will calculate the new booking based on their current per-day fare. View more information about Seabourn Ovation's 2021 Greek itineraries.

Option#2: Guests may transfer their booking to a comparable 2022 Europe voyage at their 2021 fare (or recalculated at their current per-day fare if the cruise length is different). Based on their current cruise length and itinerary, guests may have multiple options to choose from while protecting their 2021 fare. View chart of the replacement voyage(s) available based on their current voyages.

Option#3: Guests may choose a Future Cruise Credit (FCC) to use on a Caribbean voyage this summer on Seabourn Odyssey or any other future voyage. Seabourn Odyssey’s Summer Caribbean season will begin July 18, 2021, and the ship will sail a series of alternating 7-day itineraries roundtrip from Bridgetown, Barbados. The FCC will equal the amount paid to Seabourn, up to their base cruise fare, plus a 10% Bonus Future Cruise Credit. These credits may be used on any sailing booked by and sailing by December 31, 2022. Pre-paid shore excursions will be refunded, and non-cruise fare purchases such as gifts and spa may be transferred to the new booking or refunded to the original form of payment. Once guests select this option, please contact Seabourn for assistance in applying the FCCs to a new booking.  

Option#4: Guests may decline to transfer their booking and the bonus Future Cruise Credits, and request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment.

All guests should advise us of their choice by completing the Cancellation Preferences Form before June 1, 2021. The form will give guests the options to transfer to any Summer 2021 Seabourn Ovation cruse, transfer to a comparable 2022 Europe cruise, receive bonus Future Cruise Credits, or request a full refund of all monies paid. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Seabourn.

Please note that if guests elect to receive bonus FCCs or a refund, we will not protect their 2021 rate should they later choose to book a comparable voyage in 2022. If any portion of the fare was paid using a previously issued FCC, that credit will be returned to the guest's Seabourn Club Account and the amount will be deducted from the calculations or refund laid out above. These credits will now be valid for sailings booked by and departing through December 31, 2022 to give guests maximum flexibility to use these FCCs. 

Q: Does Seabourn have any ships currently sailing?
A: There are no guests currently on board Seabourn’s five ships.

Q4: What is happening on Seabourn ships while they are paused?
A4: A group of crew are on board to keep vital ship operations running during the pause period.

Q5: Where can I find current information regarding impacted cruises & health advisories?
A5: Updated information is available on Seabourn’s website under the “News & Media” page: https://www.seabourn.com/en_US/news.html.

Please do not save or refer to information other than what is posted on our website. The situation continues to evolve, information may become out of date quickly, and updates posted on non-Seabourn sites may be inaccurate.

Q6: Is Seabourn the only brand in Carnival Corporation doing this?
A6: No, other Carnival Corporation partner brands have also been taking similar actions to prepare for their eventual return to guest operations.